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Find a Location

Flood-X, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFlood-X, Inc.

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/11/2010

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Flood-X, Inc. provides water damage and removal, mold testing, air testing, mold remediation and reconstruction services. 

    Products & Services

    Restoration, Home Improvement, Water Damage

    Business Details

    Location of This Business
    852 Bailey Woods Rd, Dacula, GA 30019-1232
    BBB File Opened:
    7/2/2009
    Years in Business:
    26
    Business Started:
    8/22/1997
    Business Incorporated:
    8/22/1997
    Accredited Since:
    6/11/2010
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Ms. Jennifer D. Renwick, Owner
    Contact Information

    Principal

    • Ms. Jennifer D. Renwick, Owner

    Customer Contact

    • Ms. Jennifer D. Renwick, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 12/24/22, we had a water pipe burst. Our insurance company recommended FloodX for water mitigation. The company came out on 12/30 when the area was already dry. They had to do very little: take 3 baseboards off; take 3X3piece of carpet padding out; place 3 fans down for just in case drying; take a 1X1 piece of ceiling to make sure it was dry, which it was. The company inflated costs to meet the amount that insurance company had allotted for this work. Some of the charges were for services that never occurred.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessica E

    1 star

    05/28/2023

    If I could give less than one star I would. ******** is very unprofessional and rude. They went to my sons house to fix a leaky pipe and charged $600 for 30 minutes of work. Then when questioned about the price of a 30 minute repair she started cussing at him and telling him how he was not a good man of the house. What kind of business is this?! I will be contacting the better business bureau and making sure no one I know uses this company. How do you speak so rudely to a 20 year old couple who just purchased their first house?! If you ask me she is nothing short of a bad business lady and a complete bitch!

    Flood-X, Inc. Response

    05/31/2023

    Unbelievable. First and foremost please get the entire story straight become starting with defamation and slander . Summer ( the client) you the mother ? And your soon to be son in law ? Started the conversation with some F bomb . I educated him on how to respond and not react to a situation that he was not fully involved in . Summer called to get a quote on plumbing repair to a pipe in her Crawlspace. A 600 quote was given and she accepted the quote and scheduled for the plumber to come out on Friday at 2 pm . He is a master plumber and charged accordingly. There was no hidden charge nor a surprise charge . It was quoted and accepted . Work was completed satisfactory and when it came time for payment there was an issue ? The boyfriend called me several names and used some inappropriate adjectives . I corrected him and advise him on how to speak like a gentleman. Unfortunately some things can not learn or taught . The review is to rate a service . Not on how you choose to speak to an individual in a particular trashy fashion. Unacceptable and uncalled for …..name calling does not change the situation nor will it help .

    Local BBB

    BBB Atlanta & NE Georgia

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