Customer ReviewsforWorthPoint Corporation

THIS IS A SCAM and you can't cancel the only way is to talk to the bank where they MAKE YOU LEAVE A CREDIT CARD # and the free trial IS A SCAM AND THE ***** THEY ARE TAKING OUT OF **** OF AMERICA IS $31.97 EVERY MONTH AND I'VE CALLED THE WORTHLESS NUMBER AND SINCE SEPTEMBER OF 2023 THEY HAVE BEEN RIPPING ME OFF FOR THE AMOUNT OF $31.97 A MONTH ALSO I'VE TRIED TO USE THEIR STUPID LOOK-UP? IT DOESN'T WQOWRK AND ALL YOU HAVE TO DOIF YOUR CURIOUS ABOUT AN ITEM IS TAKE A ****** PICTURE AND IT AUTOMATICALLY GIVES YOU WHAT YOU WANT TO KNOW AND HOW MUCH WORTHLESS WORTHPOINT GETS RICH OFF US DUMMIES

Hello *****,Thank you for your feedback. Were sorry that you didn't have a better experience with us, and were happy to help. We found via our records that your subscription was created on 09/25/23, with the email address ******************* Each new subscription provides a free trial, which is 7 lookups, or 7 days, whichever comes first. Each subscriber receives a Thanks for Signing Up email as soon as they register. It provides the parameters of the free trial, your subscription, and welcomes our users to contact our team with any questions. The email was sent on 9/25/24 as well.After the 7 days were completed, the subscription was activated, and billing started on 10/2/23. We canceled the subscription per your email request on 2/6/24. We also fielded a reply email from the Thanks for Signing Up correspondence sent on 9/23/24. The reply came from you on 3/4/24. It was a request to refund your account, which we provided. There is not a phone number listed in your profile, so we cannot track any calls that you made. However, if you contact us to provide a number that you would have called us from, well be happy to research further. Our customer care team is always available to assist if you have any additional questions. Thanks again for your feedback, and please dont hesitate to contact us for anything else. WorthPoint Team ********************************** ************

I have asked for the last 3 months for my account to be closed. Each it was via phone and after the agents hard sell offers and discussions they cancelled only for it to show up again and this month again and sent an email that it was cancelled - I have not used the service in months.

Hi there ******,Were happy to assist with your review. We thank you for your feedback and appreciate the opportunity to assist. We researched the email address provided, *********** and found a subscription, but it was not associated with the provided name, ****** Fxxxx. Additionally, the subscription was canceled on 9/8/2020. We were also unable to find a record of any cancellation email requests from the provided email address. While a phone number was not provided with your review, we want to be sure it was in fact WorthPoints customer care team that was called. Our customer care team is trained to cancel a subscription at a customers request; no questions asked. But we need to investigate to be sure and hear the call. Please feel free to send us the number that was used to call WorthPoint so that we may review. We are available to help you with canceling your account, but will need some input from you. Please give us a call at the information below, and well be happy to investigate.Sincerely,The WorthPoint Team ********************************** ************

I had cancelled my account per phone call. When I called to cancel my account I was given the hard sell from the agent and he kept trying to sell me a multitude of other things, He said he couldn't refund that month's charges even though it was only a couple of days after the charge. I finally told him to just cancel my subscription and hung up. And yet again this month again my credit card has been charged for another month! I dread having to call them back. Filing a dispute with my credit card company may be the best course of action,Does the company really think harassing customers will persuade them to continue their subscription?

Hi there *****,Were happy to assist here with your review. We thank you for your feedback and want to clear some things up for you. The email provided, ****************** is not associated with an active subscription in our system. However, we were able to match your first and last name and zip code to an account associated with the email address *********************** We found that a free trial was created on 8/7/23. The free trial consists of 7 lookups or 7 days, whichever comes first. An email outlining the trial was sent to the email address on file on the same date, 8/7/23, that covers the parameters of the free trial. The monthly subscription was activated after 7 days on 8/14/23, and continued to bill monthly until it was canceled by our team on 12/1/23. While a phone number was not provided, we want to be sure it was in fact WorthPoints customer care team that was contacted. Our customer care team has consisted only of women for the last 5 years, however the review specifically states that a pushy male representative did the assisting. Were happy to investigate, please send us the number that was used to call WorthPoint so that we can review any calls. The subscription is now canceled and we have provided a refund for your trouble. We hope to hear from you soon so that we may help resolve your concern and help clear up any confusion. Please feel free to contact us via the information below.Sincerely,The WorthPoint Team ********************************** ************

Worthpoint is worthless. It's a money hungry scam. 7 days free, yeh right. When you enter the website, on your free trial basis, to get pricing on any item you must first upgrade and pay them their minimum monthly due. Cons.

Hi ***,We appreciate your feedback. It looks like the email address provided ************************ was already associated with a free trial on 1/23/ 2020 and was canceled on 1/23/2020 as well. The free trial is good for one time only, and will charge immediately if another subscription is created. If you attempted to create an account with any other email and are experiencing any confusion with the account. Please feel free to contact our customer care team. ********************** Team ********************************** ************

I hate this company so much. A subscription means nothing.. I still couldnt access any prices.

Hi there ******,Thanks so much for leaving your review and taking the time to leave your feedback. Were sorry that you didn't have a better experience. It looks like there was some confusion on which email address login to use for an active subscription. Were happy to explain. We found in our records that a subscription was created with the email address ****************** on 2/15/23. The paid subscription account associated with ******************* was never accessed after it was created on 2/15/23. However another login associated with the same name was created in 2017, but without a subscription. The email associated with this login was ********************** When the login associated with ********************* was used, it certainly did not have a paid subscription, which caused the user to infer that there was no subscription. However, if the email used to create the login and subscription, ******************* had been used, full access to prices would have been available. In essence, a paid subscription was made with one email, and a free login associated with a different email login was used in an attempt to use a subscription.Email associated with paid subscription was ****************** - created on 2/15/23, and charged monthly.Email associated with no subscription was **********************The email ********************* was used to try to utilize WorthPoint Price Guide. This account is a free account with no subscription.If the email login ****************** would have been used, the subscription would have been available. We are always available if you encounter any issues with your account, or if you need anything cleared up. We found one record of an email request on 9/11/23 to cancel the subscription. We understand that some confusion occurred and have provided a refund for your troubles. Please dont hesitate to contact us if you have any additional questions. WorthPoint Team ********************************** ************

Had to stop and replace my credit card on file for autopay. One payment bounced because I had yet to update my Worthpoint account. Pretty simple deal, right? Just go in and update AutoPay account, right? Nope. Not with WorthLess. Called multiple times and was told there was an issue with my new card (i.e. bank was rejecting payment request from WorthPoint), which was wrong. Sent multiple emails.. no response. WorthPoint's customer service and IT are WorthLess. Extremely disappointing.

Hello ****,Thanks for leaving us a review. Were sorry that you didnt have a great experience with us. We researched our records and saw you were able to speak with a few agents on 9/11/23 and 9/14/23. We confirmed with you that we were not able to process the payment, but in a show of good faith, we provided temporary access. After the temporary access expired, we saw you were able to speak with one of our representatives and successfully update your card on 10/26/23. We provided a discounted rate for your troubles. We apologize for the inconvenience, and please dont hesitate to contact us for any additional questions. Kind Regards,The WorthPoint Team www.WorthPoint.com ************** ********************************

I didn't have the original device I made the ******************** account on so I had to cancel my subscription via email. I did and received a email from worthpoint stating that my subscription was canceled but I keep getting charged by worthpoint. I don't want the subscription, I don't use it, so I want worthpoint to STOP charging me!!!

Hi *****,Thanks so much for your review. We appreciate your input. We found that a subscription was created on 6/22/23, with the email address ********************** Each subscription provides a free trial of 7 days, or 7 lookups, whichever comes first. After 7 days, the subscription was activated on 6/29/23. The monthly billing continued on the 29th day of each month. We found that the subscription was canceled on 08/29/23 after the invoice was generated, which caused the continued draft attempts. They continued until it was successful on 9/7/23. We refunded the amount on 10/2/23. Our customer care is important to us. If you have any additional questions, please contact our team at *********************************** or via phone at ************. We are happy to investigate. Thanks again for your feedback,and please dont hesitate to contact us for anything else. WorthPoint Team ********************************** ************

I inadvertently had two PAID subscriptions going with this company. Since they were due on different dates I didn't pick up on it right away. When I asked for a refund for the unused subscription they said I "abused" the free trial offers and so they weren't going to help me. I don't see anywhere where it states you can't have more than one free trial. I have had TWO paid accounts since December of 2021. Pretty loyal customer and they told me to scram!Customer Service is a huge part of any online business. There are other sites to look things up. Stay away from Worthpoint if you don't want to be treated like dirt!

Dear *****, We certainly understand that it can be concerning to find that you had an additional subscription to WorthPoint, and we are here to help clear up any confusion. After investigating the account information, our records show that on 9/10/21, an account was created with the email address ************************* and was canceled and refunded per phone call on 6/28/23. Via the recorded call, we discovered an additional account created with the email address *********************** It was created on 11/27/21. We concluded via the call that the account associated with the email address ********************** would remain active; at your request. When we received your email on 8/10/23, we canceled the subscription as requested. The account associated with the email address ********************** was provided with a refund on 8/10/23. We are happy to assist with any additional questions. Please feel free to contact us if you have any further questions, ************, M-F 9am-7pm EDT. Kind Regards, WorthPoint ************* Team **********************************

I have the same problem as many on here i tried to cancel subscription and keeps saying acct was created on a different device... there is NO different device i used...this is a scam ...charging my cc ***** us which is 40.CDN the number they leave NO ONE ANSWERS... and theres no email for them but yet i get spam from them so bizzarre ...gonna call cc company and **** it as a fraud

Hello *******,We thank you for your honest feedback. It appears a subscription was created via the web with the email address ************************* on 6/16/23. Each subscription provides a free trial, which is 7 lookups or 7 days, whichever comes first. The free trial is only offered via the web version.The subscription was activated 7 days later, on 6/23/23. From the review, we inferred that you were most likely attempting to cancel via the application, which is the reason you got the message to cancel on the original device. We found that you were able to cancel the subscription via the web, and sent a refund request. The charge was refunded on 6/30/23. Our customer care is important to us. If you have any additional questions, please contact our team at *********************************** or via phone at ************. We are happy to investigate. Thanks again for your feedback, and please dont hesitate to contact us for anything else. WorthPoint Team ********************************** ************

Wish I could rate a ZERO!!! They also scammed me. Signed up for trial. Look up for vintage jewelry feature was not good at all. ******* Lens is better and it's free. Granted not that great either.)Realized worthpoint was worthless to me. Went to cancel. It said I couldn't cancel unless I canceled from the device I signed up on. Well I was using that device. Then tried to find support email to message cancelation. None on site. Then I tried the phone number. It's out of service. Contacted my cc and they had same non functional number for worthpoint. Shame on you Worthpoint. Scamming people out of their money is deplorable!!!

Hello,Thank you for leaving us a review. We apologize for any confusion you experienced while using WorthPoint, and were happy to assist and clear things up. We see that a subscription associated with your email address, ******************** was originally created on 3/1/2011 and canceled on 3/13/2011. The latest subscription was created on 5/15/23 and canceled on 6/12/23. We found that your subscription was created via the web version of WorthPoint, while you were attempting to cancel it via the app. The reason for the messaging that encourages ******* cancel via the original device is simply due to the subscriptions creation via the web and not the app. We understood the confusion and canceled the subscription. We attempted to refund, however we found the charge was in dispute with your card carrier. Thanks for letting ** know that the customer care line didnt connect you via our app. We alerted our mobile team and they are addressing the issue. We are always here to help via email at ********************************** or by phone at ************.WorthPoint Team ************ ********************************