Business ProfileforSnapping Shoals

I am currently disabled and going through the process to start receiving my social security disability benefits. I currently reside at the ****************************** in ********* ** since November 2022, never late paying a bill until my unexpected health had a major decline. My powerbill has always been a little to the extreme since my 2 kids are full time students living at their college during the week and sometimes come home on the weekends, otherwise it is just me at this newly built townhouse. Back in December I called snapping ******************* make a payment by phone,Bc all the sudden I was unrecognized on their portal, and the automated system asked did I want to pay the payment at 145 story st when my address is ****************. I hit zero for customer service and asked why my address changed and the lady said because my box was at the front of the community, ****** maps pinned 145 instead of 140 for me not to worry about it. Last month I discovered each unit has their own meter per building which totaled 5 located on the side of each unit. I called snapping schoals back and a lady; she whom I could hardly understand because she had her mouth full of food smacked so nonchalantly and told me they would get it corrected. I then received a bill for Februarys bill in the amount of $308.00, turning everything off at my unit and went to unit said using 242 ***** of power and other 4 were ****** ***** so I walk across the street and 145 and other 4 readings between 50 to 90 ***** and then I saw nobody lived at the 145, only to discover that this is where the maintenance people with the front leasing office stored their tools for maintaince of the property and was vacant. My power was turned off Monday, march 9 so i called And asked them to please work with me as I have weekly shots, that cost 7k for a box of 2 not to mention all the food I had that was ruining. ******* from snapping said to me, nothing we can do except bill me on the next Bill a reconnect fee.