Customer ReviewsforLexisNexis Risk Solutions
40 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Celimar R
1 star05/30/2023
I have called lexis nexus so many times already to fix a dispute with a accident that wasnt me and yet they still continued to fail doing the service and I am utterly disappointed I called 7 times a I repeatedly gave them the same information over and over again and to no luck nothing was ever done and I am having a hard time with my insurance for the incompetent work that was left undone and for the false accusation that everything was correct and in reality it is not I would like to get this fixedReview from Birgit S
1 star05/25/2023
You have no recourse, fender ******, no police report, no history of any accidents. This company caused my insurance to triple! For SEVEN years!!! Crazy! Their call center is in *********** they could care less!The woman filed a $5,000 claim for two broken finger nails terrible!!!Review from tiffany m
1 star05/20/2023
Horrible company, reported my 18 year old daughter had 2 at fault car accidents , one of them even before she had a license. So she was dropped by our insurance. Can not get a live person to talk to , just an automated run around phone system. Probably wont be able to get car insurance for anywhere.Review from Davis B
1 star05/19/2023
Fees are outrageous. **************** is awful. This company is so frustrating to work with.Review from Tamara R
1 star05/08/2023
I really can't say that I want to give them one star. The voice message you receive when calling is a virtual runaround. I requested a report on line. Received a letter with a link that had difficulty and then the pin supplied it didn't recognized. Terrible ************************* to deal with. GEICO insurance company archives expired policy information after three years. Lexisnexis is the only method to retrieve and so far it has been impossible. This is just one of the millions of reasons people are fed up and angry with the world. I must have spent hours last week dealing with lexisnexis and never spoke or reached a real human being. The worst of the worst.Review from Bonnie L
1 star04/16/2023
Started out as an Auto Track law enforcement internet site. Then it was renamed Choice Point and is now a branch of Lexis/Nexis. Enemies looking to take the spotlight off their own evildoing, contacted this company and lied about me. Lexis/Nexis has been investigating me since ****. Twenty or more Lexis/Nexis agents have taken over my neighborhood. They keep 24/7 watch on my residence and every move I make. Complaining to the local police had done zero good. Lexis/Nexis overrides the entire marketplace and law enforcement activities. I and my spouse are senior citizens being harassed nonstop by Lexis/Nexis private security agents. I'm presently grieving and mourning the loss of my only child; and, Lexis/Nexis is tormenting my life even during this process. Lexis/Nexis operatives totally ignores the US Constitution and whatever privacy laws are to be enacted. ******* is no longer free. It's being run by Lexis/Nexis tyrants that have no idea what they're doing!!!Review from Terry H
1 star03/23/2023
I received my new auto insurance which I had for 21 years and the increase was 60%....no kidding. I called and AAA told me that there was a cost increase and I said that the increase for me was $800 and last year the same coverage was $1300/year and now it was $2100 per year. They said that they had an increase but it should be on the order or $300 and said that their report from NexisLexis may have influenced the increase. I told them that I had not changes in my financial or personal status in the last year and they could not do anything and suggested I contact NexisLexis. I got on line and had to subscrible to NexisLexis service for ONE month to get access to my report. So I reluctantly paid approximately $45 for a month of service to access my report. When I first got on, after they search my records, it came up with a score of *****. They never explained what the score meant and it was the last time I ever saw the score. I searched all their records for me and 90% were long lost relatives and properties that I never owned. It showed that there was a *** offender about 5 miles from me....I guess that was very important?? It showed my two daughters and relatives and many others that I never even know. It showed my current owned properties and the values and taxes for this year which are not due till the end of 2023. It also showed past property I owned and the new owners names and address....this is really nice ? Note that I have no arrests, not outstanding bills, no mortgages, no traffic violations.......nothing at all.As I said this information is soooo worthless to anyone needing to see my financial condition or loan/payment history I dont know why anyone/any company would put any credence to it.I have read some reports about LexisNexis and they say it a reputable company and that it supplies information to Equifax and others. I find this so disheartening that this kind of inaccurate, and worthless information is finding its way into our backgroundReview from Michael C
1 star03/21/2023
Horrible company relaying false information and causing increased insurance premiums.Not responsive at all even with a letter from the insurance company confirming that the accident was the other party's fault.Be careful when you have to deal with this company.Review from Thanh P
1 star03/10/2023
This company LexisNexis Risk Solutions, linked whatever on my husband's record/report to my son's record/report (my son's just get his ** 3 months ago), and they reported both persons on same days & same things, how funny is it? Need your advice and help how to deal with this matter. 06/12/2021 not at fault accident CLUE only 12/26/2020Review from Jason P
1 star01/31/2023
From a company thats gets a D- from the BBB, insurance companies should not be using information from them. You want to know why your auto insurance is so high, this is why. Even with a letter of experience from your insurance company proving their records are wrong they will not correct it. Id give them zero stars if it was an option. What a trash company!!
Customer Review Rating
Average of 60 Customer Reviews
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.