This Business Is Not BBB Accredited



(800) 285-3000


PO Box 468149
Atlanta, GA 31146-8149
Additional Phone Numbers
  • (502) 598-9998
  • (678) 990-1003
  • (770) 604-9067
  • (800) 871-6821
Additional Website Addresses
BBB File Opened: 03/01/1978
Business Category
  • Credit Cards & Plans
  • Mortgage Brokers
  • Credit Services
  • Financial Services

Products & Services
This company offers Credit Cards, Loans, Financing.
Alternate Business Names
  • Citibank Credit Card Service Division
  • Citibank Traveler Miles
  • Citicorp Acceptence
  • CitiGroup
  • CitiGroup Financial
  • Citigroup Citi Mortgage
  • Citi Group Financial Mtg Inc

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

Administrative Proceeding
File No. 2015-CFPB-0015
Consent Order

United States of America Consumer Financial Protection Bureau has reviewed the practices of Citibank and has identified the following law violations:
1. Deceptive acts or practices relating t... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because complaints against it are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.