At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 3160 Lenora Church Rd, Snellville, GA 30039-4802
- BBB File Opened:
- 3/4/2011
- Years in Business:
- 17
- Business Started:
- 2/9/2007
- Accredited Since:
- 5/23/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Joshua Johnson, President
- Contact Information
Principal
- Mr. Joshua Johnson, President
Customer Contact
- Mr. Joshua Johnson, President
- Additional Contact Information
Fax Numbers
- (404) 298-4228Primary Fax
Phone Numbers
- (866) 583-4200Other Phone
Email Addresses
- Primary
Website Addresses
- (404) 298-4228
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
cathie C
05/19/2021
J. Aaron, LLC Response
05/21/2021
Wood slabs must be installed so they can expand and contract, which we also make clear in the install section of our website. If they are installed so they cannot move they will find a weak spot and crack. When I asked her about how it was installed, on several occasions, she refused to answer. I believe the slab cracked because it was installed incorrectly. All that said it can, with relatively little trouble, be toughly repaired and last a lifetime but she rejected all our support so she could spend her time writing inaccurate statements about us and our company instead of fixing the issue.
There are very few raw wood products on the market with warranties. This is not abnormal in any way as without finish they are susceptible to weather, temperature, etc. and we have no way of knowing in advance how the customer will treat it. We went out of our way to help her with information and the materials needed for repair sent at no charge. She immediately became aggressive and started threating social media slander. I wish there were a way to complain about customers so other vendors could make educated decisions as to whether to sell to them and at what price.
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