Business ProfileforSolar Sale USA

Oct 2022 Solar quotes started.Nov. 2 2022 ******* the sales guy quoted a better deal. 20 kwh ** battery with a 9 kwh system. 50k financed, $6500 out of pocket. Nov. 12 2022- "I contacted my manager concerning the purchase of another 10kw battery." I later get calls and texts about canceling the order. Not sure why.Dec. 6 2022 ******* verifies the order again as 10kw battery for agreed $50k Add 2 fuse box panel upgrades for $2000 and another 10kw battery for $6500." Yes. I agree. Dec 19, 2022- text stating solar materials soon delivered from ***. I didnt even know that materials were ordered. I asked about the second battery again. No response. Jan 6- install is delayed but happens. ******************* about the trouble and a second battery for $7000 is promised because sales Rep didn't explain the $6500 only applies when bought at the same time. Feb. 2023 Main panel and subpanel replaced but dry wall around panel messed up. No one came to repair. I've inquired multiple times, even via email.March 16 I text, email, and call about the second battery. Emailed ***** this time. No response.March 20 I get a response of we will get in touch.April 6th told to wait for warehouse to check inventory.4/10/23 Now I'm told 10kw battery for $6500 is no longer available from **. Also none are in-stock. I took out a loan to pay $7000. The new battery costs $16500 more AND I need an $1800 upgrade work. 6/6/23 I text ****. What's the hold up in getting an answer? 6/8/23 I state I need an answer by 3pm. 6/27/23 We finally talk. **** was waiting on my documentation that I accepted the proposal. ******* was paid his commission, so they will take it back. Not my fault. He lied on the customer. Said she would take this 'new' information to the **** May have to take it to the "board", as she admitted this was SSU's error not mine. She has not responded again.9/7/23 I texted ****. no response again.