Business ProfileforSouthern Elite Contracting, Inc.

I am writing to file a complaint against Southern Elite Contracting regarding their services provided to my mother, *********************. On 3.30.2022, Southern Elite Contracting entered into an agreement to renovate my mother's basement, which was damaged due to a flood. However, we have encountered several issues & concerns throughout the process. Firstly, after a year of minimal progress, it came to our attention that the Contractors instructed my mother to pay them upfront with all the funds provided by her insurance company. This raised major concerns. Furthermore, the work done by Southern Elite in my mother's basement displayed poor quality craftsmanship and remains incomplete. Despite our repeated requests over an 8-month period (from April 2023 to November 2023) for them to complete the work, they have failed to do so. Upon reviewing the Insurance Company's Renovation Estimate and comparing it to the purchase invoice received from Southern Elite, discrepancies became apparent. The total materials listed in the Estimate were not purchased, and the charges shown in the Contractor's invoice do not align with the Estimate. Most of the checks were written out to individuals, and when compared to the Estimate, the majority account for labor costs. On 12.7.2023 we officially terminated Southern Elite's services due to the aforementioned concerns. We made it clear that any further communication should be directed through me, *************************, as my mother's representative. On 12.13.2023, we sent an email to the Contractors requesting a refund of the total amount paid to Southern Elite, which amounts to $25,206.31. Shockingly, the Contractors refused the refund and insisted that my mother would only receive a refund of $1,719.59, claiming it as the balance due. We firmly believe that this resolution is unacceptable and unjust. We seek your assistance in resolving this matter and obtaining a full refund of the amount paid to Southern Elite Contracting.