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Find a Location

Cabin Rentals of Helen has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cabin Rentals of Helen

      26 Carolina Springs Rd Sautee Nacoochee, GA 30571-3553

    • Cabin Rentals of Helen

      PO Box 506 Helen, GA 30545-0506

    Business ProfileforCabin Rentals of Helen

    Cabin rentals
    Multi Location Business

    Additional business information

    Additional Info:
    This company was previously known as Pilgrim House and began business in 2004.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Cabin Rentals of Helen has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cabin Rentals of Helen

        26 Carolina Springs Rd Sautee Nacoochee, GA 30571-3553

      • Cabin Rentals of Helen

        PO Box 506 Helen, GA 30545-0506

      Location of This Business
      26 Carolina Springs Rd, Sautee Nacoochee, GA 30571-3553
      BBB File Opened:
      6/10/2011
      Years in Business:
      17
      Business Started:
      2/1/2007
      Business Incorporated:
      8/22/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Regina Berg, President
      Contact Information

      Principal

      • Ms. Regina Berg, President

      Customer Contact

      • Ms. Regina Berg, President
      Additional Contact Information

      Fax Numbers

      • (770) 200-2684
        Primary Fax

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/27/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      I used Cabin Rentals of Helen website to search for a cabin that was dog friendly. I selected one of the cabins based on the search criteria which included the dates I wanted and that it was pet friendly. I made the reservation online. The next day I received the rental agreement for signature. In the rental agreement, Cabin Rentals of Helen stated that dogs were not permitted in the cabin.I called Cabin Rentals of Helen and spoke with *****. I explained that I had rented the cabin based on the search I had conducted and now saw the rental agreement. ***** said dogs were not permitted. I suggested that either Cabin Rentals of Helen refund my money so I could find another option, or give me permission to stay with dogs. I was open to either option.***** told me she needed to check with her manager and said it might take time to get a response. I followed up with ***** a few days later and was told she had no response from her manager. I asked her then to cancel the booking (on July 25th) as the booking was for August 4th (less than 2 weeks). I received an email from ***** on July 27th:"I was finally able to talk with my manager and wanted to let you know that IF someone booked for your dates (or any of your dates), we would refund you for the booked dates minus the $50 cancellation fee.".Cabin Rentals of Helen is not refunding the money I paid for the reservation, in good faith that I was renting a dog friendly cabin. I notified them within 24 hours of making the reservation when I saw that the rental agreement did not allow dogs. I asked for quick resolution which they were not able to provide. Reservation made on 7/20 Reservation for Aug 4 - Aug 7 Contacted ***** on 7/21 about No Dog Policy in Rental Agreement Lack of response on solution led to cancellation of rental on 7/25 ***** notified me that they would not refund my full amount paid on 7/27
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Allison N

      1 star

      03/09/2023

      Cabin Rentals of Helen does not refund monies put down on property. The agreement states "Over a minimum of 15 days (15) to arrival ( Deposit only is available). This leads the customer to believe they will receive a refund any time before 15 days pre arrival. This is a money scam. They do not refund anything. You get a credit that if you don't use, you lose.It's poor business practice and basically taking money from people.

      Cabin Rentals of Helen Response

      03/10/2023

      **************** booked through our website and signed the rental agreement acknowledging by initialing the rental agreement she understood the cancellation policy. Since she claims to be a business owner also, she should know that we have to protect our property owners who have invested money to have a short-term rental for her and others to enjoy. She has kept the cabin blocked for almost a month before deciding she didn't want come, preventing others from booking. This is not acceptable in the business world.

      Cabin Rentals of Helen Response

      03/10/2023

      Once a guest books a property, they are required to pay 1/2 of the total rental. This is not a deposit that is refundable and actually goes toward the reservation total.

      Local BBB

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