B Antonio Hair & Beauty Supply LLC2640 Campbellton Rd SW Apt B2
Atlanta, GA 30311-4452
Find a Location
BBB File Opened: 09/23/2013
- Beauty Supplies & Equipment
- While performing a review of the complaints on file, we noticed a pattern of complaints from consumers indicating merchandise purchased from the company has not been delivered. Specifically, consumers state products are ordered and either not rec...
- While performing a review of the complaints on file, we noticed a pattern of complaints from consumers indicating merchandise purchased from the company has not been delivered. Specifically, consumers state products are ordered and either not received or they are informed the products are on back order and will be shipped. The back order is never received. According to consumer complaints, some orders have not been received after weeks of promises from the business. Consumers state the payments were made via PayPal immediately upon ordering. Consumer state the business informed them the company was experiencing some technical issues with web orders, but took the information and was assured the product would be delivered within five business days. The product was not received. The business has responded to approximately half of the complaints received within BBB 36-month reporting period and the consumers were satisfied with the product just not the delivery time. BBB contacted the business via registered letter concerning the pattern of complaints and we are waiting for a response from the business addressing the complaints. The registered letter was returned by USPS as unclaimed. The company states on their refund policy page: "We do not accept refunds and exchanges due to the nature of our product. All sales are final we can not accept any hair back". BBB feels that it is important for consumers to educate themselves before making online purchases by locating and reading a company's policies including the return policy. The Fair Credit Billing Act (FCBA) and the Mail or Telephone Order Merchandise Rule offer protections and procedures for consumers so they don't have to pay for merchandise they ordered but never received. For additional information: https://www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges