This Business Is Not BBB Accredited

B Antonio Hair & Beauty Supply LLC

B Antonio Hair & Beauty Supply LLC

(404) 902-1343

B Antonio Hair & Beauty Supply LLC

2640 Campbellton Rd SW Apt B2
Atlanta, GA 30311-4452
BBB File Opened: 09/23/2013
Business Category
  • Beauty Supplies & Equipment
Additional Information
  • While performing a review of the complaints on file, we noticed a pattern of complaints from consumers indicating merchandise purchased from the company has not been delivered. Specifically, consumers state products are ordered and either not rec...
  • While performing a review of the complaints on file, we noticed a pattern of complaints from consumers indicating merchandise purchased from the company has not been delivered. Specifically, consumers state products are ordered and either not received or they are informed the products are on back order and will be shipped. The back order is never received. According to consumer complaints, some orders have not been received after weeks of promises from the business. Consumers state the payments were made via PayPal immediately upon ordering. Consumer state the business informed them the company was experiencing some technical issues with web orders, but took the information and was assured the product would be delivered within five business days. The product was not received. The business has responded to approximately half of the complaints received within BBB 36-month reporting period and the consumers were satisfied with the product just not the delivery time. BBB contacted the business via registered letter concerning the pattern of complaints and we are waiting for a response from the business addressing the complaints. The registered letter was returned by USPS as unclaimed. The company states on their refund policy page: "We do not accept refunds and exchanges due to the nature of our product. All sales are final we can not accept any hair back". BBB feels that it is important for consumers to educate themselves before making online purchases by locating and reading a company's policies including the return policy. The Fair Credit Billing Act (FCBA) and the Mail or Telephone Order Merchandise Rule offer protections and procedures for consumers so they don't have to pay for merchandise they ordered but never received. For additional information: https://www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges

F

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for B Antonio Hair & Beauty Supply LLC include:

  • 9 complaints filed against business
  • Failure to respond to 5 complaints filed against business.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

B Antonio Hair & Beauty Supply LLC

THIS BUSINESS IS NOT BBB ACCREDITED

B Antonio Hair & Beauty Supply LLC

Customer Review Rating:

100%

Composite Score: