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Find a Location

Dekalb Auto Salvage has 1 locations, listed below.

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    Business ProfileforDekalb Auto Salvage

    Auto Wrecking

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7043 Covington Hwy, Lithonia, GA 30058-7603
    BBB File Opened:
    4/4/2007
    Business Management
    • Wendy Rayton, Customer Contact
    Contact Information

    Principal

    • Wendy Rayton, Customer Contact

    Customer Contact

    • Wendy Rayton, Customer Contact
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Ive recently purchased a transmission from the company and it was under a 60 day warranty . So , I drove the car four times and the transmission went out and before I purchased it I asked and made sure if anything went wrong then I can bring it back under warranty and get my money back . So , I called a week ahead of time and told them I was going to get it took back out to return it and they told me wait dont pull it out yet . So I ran the codes and its reading bad solenoids on the transmission which are located inside the transmission . So , now they have gave me a run around for a week in a half and my warranty will be up on December 20,2023 . They are saying they wont honor the warranty and wont refund me and are refusing too . I just want to return the transmission and get my money back and its under warranty and they have been stalling it out so they wont have to pay me it back . I got the core charge back after returning my old transmission which is when you return a used old part and they give you money back you paid so they would owe me ***** with the taxes because the transmission purchased was ***** and 80 dollars were the taxes I paid on it .
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Altuawn D

    1 star

    02/06/2023

    Horrible experience.DO NOT PATRONIZE THIS COMPANY!!!! I purchased two engines for two different vehicles (08 BMW 328I and 2012 Scion) from Dekalb Auto Salvage. One never started and the other one ran for about 900 miles and wouldn’t start. Both diagnoses were bad timing belts. Dekalb Auto Salvage refused refunds for both. Unless you want a product with issues, and excuses for getting your money back, I wouldn’t recommend purchasing anything from this company.
     

    Dekalb Auto Salvage Response

    02/13/2023

    Sir we are so sorry that you had a negative experience with us..we pride ourselves on providing quality customer service for all our customers..as per our company policy that is prominently displayed throughout our business and on invoices..we did offer a further warranty for one of our licensed mechanics to diagnose and possibly correct the engine issues however you declined our offer..we would still very much like to remedy the situation please contact us at ************
     

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