Business ProfileforPro Touch Auto, LLC

Took my 2009 Smart car to Pro Touch Auto on April 24. An estimate of $1700 that included a diagnostic test, parts and labor was given and approved. I called the shop for updates and was given on going problems, there was a staff shortage and personal emergency, then a delay getting the part and now they are unable to locate someone to program the part. Nothing has been done to my car it is exactly the same now as it was when I brought it in. I called today, June 6 for an update and they are still looking for a programmer. I need to use my car this weekend and I wanted to get it and have them contact me when they find a programmer. In order to get my car ******, the owner wants me to pay $1300 for the diagnostic test and the part that they ordered. I didn't order the part and I don't know if it is the right part. As a professional certified mechanic and business owner during the diagnostic process they should have been aware the car has been discontinued and there may be a problem getting parts and repairing it. I would have preferred for them to have everything in place to fix my car instead of stringing me along with not having any idea of when it will be fixed. I have been very patient, my car was dropped off April 24 and today is June 6 with no date in sight for the completion of my car.