Business ProfileforDrive Automotive Services, Inc.

********************* recounts his experience with Service Street ************ in **********, ******, ********, expressing frustration with their service and business ethics. Here's a summary of his complaint:Initial Service Request: Kal-El sought service for his vehicle, needing struts, shocks, and absorbers. Although Service Street didn't offer the best price, they provided confidence in their ability and offered a warranty.Unforeseen Issues: On the day repairs were scheduled to begin, Kal-El's car wouldn't start, requiring a jump and tow to the shop. He requested a thorough check of the vehicle for any necessary repairs beyond the initial scope.Additional Repairs: Service Street informed Kal-El of additional needed repairs, including brake pads, rotors, a brake flush, and a timing belt replacement. These extended the repair time and incurred additional costs.Continued Problems: Despite the repairs and preventative maintenance done by Service Street, Kal-El experienced recurring issues with his car, including a check engine light, brake squeaking, and power issues, within three weeks of the initial service.Customer Dissatisfaction: Kal-El feels dissatisfied with the service provided, as the issues persisted despite preventative maintenance. He also notes a lack of communication about necessary services like an oil change and spark plug replacement.Disputed Charges: When ****** returned to the shop with ongoing issues, Service Street wanted to charge him an additional $200 to investigate the check engine light, which they initially neglected to address.Desired Resolution: ****** seeks an apology from Service Street and wants to ensure others are aware of his experience to manage their expectations when visiting the shop. He feels that the shop prioritizes additional charges over thorough and effective service.Overall, Kal-El is frustrated by the lack of effective repairs, communication, and customer ********************** provided by Service Street Auto Repairs.