Business ProfileforClassic Collision of Sandy Springs

I took my Tesla Model S for body shop work there. When they returned the car in April 2022, they told me that my wheel rim replacement was not done yet, since it was in back order. Car was safe to drive, so they asked me to take it and they will let me know when I should take it in for rim replacement. Then they got back to me via email in July 2022 that rim didn't arrive yet and also that my insurance paid me $600 initial settlement that they didn't know, so they want me to pay that back. That made total sense and I replied that yes when I come in to get the rim, I will also pay that balance. Since them, I have sent multiple emails and called them multiple times, but they are not giving me any status of my rim replacement. In between, I also have a service issue with the body shop work they did and I have asked them to take a look and they are not responding. When I email, they don't respond. When I call first 3 times, they said they will call me back in 1-2 hrs. After that, last 2 times, I get connected to my adjuster at that shop, but he just hangs up. These are the 2 things, I want to be taken care of. I have also provided this to them via email and no response:1. Look at my service issue for the body shop work and fix it. They have life time warranty on body shop work.2. Can they let me know if I can get the rim replaced myself using $600 and whatever is the difference, I can pay them.