Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Motorpoint Roswell has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMotorpoint Roswell

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/18/2017

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Motorpoint Roswell is an independent car dealership striving to alter the industry by leading the way on how buying and selling your car in Atlanta, GA cars should be. 

    Products & Services

    Used Cars

    Business Details

    Location of This Business
    10467 Alpharetta St, Roswell, GA 30075-3747
    BBB File Opened:
    8/11/2017
    Years in Business:
    7
    Business Started:
    5/13/2016
    Business Incorporated:
    5/13/2016
    Accredited Since:
    8/18/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    10:00 AM - 7:00 PM
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 7:00 PM
    Sa:
    10:00 AM - 7:00 PM
    Su:
    12:00 PM - 4:00 PM
    Business Management
    • Mr. Nooris Merchant, CEO
    Contact Information

    Principal

    • Mr. Nooris Merchant, CEO

    Customer Contact

    • Mr. Nooris Merchant, CEO
    Additional Contact Information

    Fax Numbers

    • (770) 299-1996
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I regret to say that my experience with Motorpoint Roswell has been a complete disaster. On February 9th, 2024, I made the unfortunate decision to purchase a 2014 Model S from them, putting down a significant $7,000 deposit, nearly half the vehicle's price.The troubles began immediately upon delivery on February 16th. Despite connecting my phone via Bluetooth, the speakers were silent. Upon seeking assistance from *****, it was revealed that all the speakers were blown - a crucial detail conveniently omitted during the purchase.The issues didn't stop there. The tire pressure sensors were malfunctioning, and within seven hours of arrival, the vehicle left me stranded on the highway for over five hours due to a sudden shutdown with plenty of battery charge remaining. Subsequent incidents included another highway breakdown due to a flat tire caused by under inflation, a negligence on the dealership's part, costing me an additional $500.Attempts to resolve these issues with Alyque, a representative from Motorpoint Roswell , proved futile. Despite their responsibility for the tire mishap, ****** callously brushed off the matter, refusing to acknowledge their negligence. Furthermore, a subsequent battery issue led to a $15k repair estimate, leaving me in financial distress.Efforts to retrieve my deposit were met with further frustration. Alyque dodged responsibility, subjecting me to multiple unnecessary credit checks and delaying tactics. Despite numerous attempts to reach a resolution, I have yet to receive a satisfactory response.In short, Motorpoint's deceptive practices and lack of accountability have left me in a precarious financial situation. I caution anyone against doing business with them, as they are nothing but dishonest and unreliable. Now, I find myself trapped in a 48-month contract for a vehicle that's practically unusable, less than 30 days after purchase. Avoid Motorpoint AT ALL COSTS - they will only bring you trouble and heartache.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ian D

    5 stars

    06/30/2023

    I purchased my first ***** from here about 2 weeks ago and my overall experience with everything has been nothing short of great!Alyque was amazing at his job and helped me get into the car that I wanted and was driving off in my new Tesla shortly after arriving. ****** made sure I got a very decent deal on my trade-in and the financing process was smooth as well. Although there was an issue with the car that wasn't noticed until I was about to pull off, Alyque went above and beyond to ensure the issue was resolved. I will be using them again for car purchases in the near future.Shoutout to Alyque and the team at Motorpoint Roswell!!

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.