This Business Is Not BBB Accredited

CarMax

CarMax

(770) 263-8808

CarMax

61 years in business
1975 Beaver Ruin Rd
Norcross, GA 30071-3709
Additional Phone Numbers
  • (770) 792-4750
  • (770) 506-6200
  • (770) 734-1123
  • (804) 747-9185
  • (770) 745-0372
  • (770) 506-8484
  • (770) 919-2277
  • (770) 517-6002
BBB File Opened: 09/01/1995
Business Started: 01/01/1956
Type of Entity
Sole Proprietorship
Contact Information
  • Principal: Mr. Thomas J. Folliard, President & CEO
  • Customer Service: Mr. Jeffrey Hearn, Manager / Norcross
  • Mr. Teri Long, Manager / Lithia Springs
  • Mr. Ed Ragsdale, Manager / Kennesaw
  • Ms. Lisa K. Van Riper, Director of Public Relations
  • Mr. Carl Wagner, Manager / Stockbridge

Business Category
  • Auto Dealers - Used Cars
  • Auto Dealers - New Cars

Products & Services
This company offers used vehicles and new vehicles in some states.
Alternate Business Names
  • CarMax Super Stores
  • CarMax, Inc.
  • Car Max Auto Superstore
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

NR

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On December 14, 2016 the Federal Trade Commission filed a complaint against CarMax, Inc. Docket Number C-4605. Charges filed allege the business has violated provisions of the Federal Trade Commission Act.

On March 22, 2017, the business entered into a ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Based on the files of the BBB in Richmond Virginia, where this company is headquartered, this company has a satisfactory record. Complaints concern product quality and repair issues. The company must have the Vehicle Indentification Number (VIN) in order to research customer issues.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

CarMax