Business ProfileforSons Honda

I purchased my Honda, Accord brand new in 2016. I have only taken my car to this dealership for maintenance. I have spent thousands of dollars purchasing and maintaining my vehicle. There have been several times that the service department recommended maintenance that was already completed. I usually respectfully decline and inform them the date that the service was completed. In August, ************** the manager of the service department agreed to install taillights on my vehicle that I purchased from Amazon. I thought everything was okay until noticed that the bumper had spacing. I took it to the autobody shop and they informed me that it was **************** parts that I had purchased that was causing the spacing. I went directly to Sons Honda and I talked to ***************************** the assistant service manager. Once again she recommend service that I had completed on a previous visit but stated that she could repair the broken brackets on my bumper . When I returned to pick up the vehicle , it was clearly not repaired. She begin lying stating that my bumper was hanging off my vehicle. She also stated that it looked like I had an accident. The vehicle was not repaired. I have never had an accident involving my rear bumper. She also implied that I wanted free stuff because I am African American. She kept insisting that I pay to install a new water pump. I explained to her that my water pump was installed at 114,00 miles and my vehicle had *******. I explained to her that water pump should be installed every ******* miles. ** this point, She became rude and disrespectful with me and wrote notes on the bill that were clearly lies. She also kept insisting I needed to pay more for service at the dealership. I have spent a great deal of money at Son's Honda. I do not want anything for free, but the corrupt business practice of of this dealership's service department is appalling.