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Business ProfileforNalley Volkswagen of Alpharetta
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
- Location of This Business
- 1550 Mansell Rd, Alpharetta, GA 30009-4709
- BBB File Opened:
- 9/14/2012
- Years in Business:
- 11
- Business Started:
- 9/14/2012
- Accredited Since:
- 9/26/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Asbury Automotive Group
- Hours of Operation
Primary
- M:
- 9:00 AM - 7:00 PM
- T:
- 9:00 AM - 7:00 PM
- W:
- 9:00 AM - 7:00 PM
- Th:
- 9:00 AM - 7:00 PM
- F:
- 9:00 AM - 7:00 PM
- Sa:
- 8:00 AM - 6:00 PM
- Su:
- 12:00 PM - 5:00 PM
- Business Management
- Mr. John Prattes, General Manager
- Mr. Jason Branham, Corporate Contact
- Contact Information
Principal
- Mr. John Prattes, General Manager
Customer Contact
- Mr. John Prattes, General Manager
- Additional Contact Information
Fax Numbers
- (678) 795-2947Primary Fax
Phone Numbers
- (888) 218-6217Other Phone
- (336) 851-3423Other Phone
Email Addresses
- Primary
- (678) 795-2947
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sd S
09/11/2023
Nalley Volkswagen of Alpharetta Response
09/12/2023
Mr. & ***************, we apologize for the delay in paying off your trade in.
Our records indicate that the initial contract was not approved by the lender that we submitted it too as we had contracted you.
We then submitted it to another lender that did approve the contract as submitted.
Our records indicate that we sent a check to pay off the trade when the deal was funded around the 30-day **** from the initial contract date.
I will contact the lienholder that had your trade title and request that they remove any derogatory ratings.
It is unusual that they would affect your rating when they see that you traded the vehicle.
And to drop 100 points is extremely unusually but I will see what I can do to assist.
Again, I apologize for any inconvenience that this may have caused you.
Thank you for your business.
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