Customer ReviewsforMarietta Toyota

I could have went to a Mom and Pop, car dealership near me. But, I decided to go with Marietta Toyota, thinking they are doing thorough testing on major parts, reselling quality cars. I purchased my 2010 Lexus LS 460 AWD in March of 2023. I am livid, and regret my purchase. My car stop on me as soon as I had gotten off the expressway in Feb. 2024. I had it towed to Toyota SERVICE CENTER NEAR ME, to find out after they used an endoscope to determine the the source of the problem. The coolant was leaking into cylinder 1, which caused my head gasket to blow. That used engine w/labor, will cost over $12,000. Who has money like that, needless to say it could have cost my life, had I still been on the expressway. The initial miles at purchase was over ******, at the time it stopped little over ******* I AM NOT A HAPPY CONSUMER

Dear ******,
We are truly sorry to hear about your experience and the issues you encountered with your Lexus LS 460 AWD. We understand your frustration and regret that you are not satisfied with your purchase.
As you mentioned, the vehicle was purchased back in March of 2023 in "as-is" condition, and the warranty expired in June of 2023. Additionally, there was no extended service contract or warranty purchased with the vehicle. We apologize for any inconvenience this may have caused.
Our management team has already spoken with you via phone regarding this matter, and unfortunately, we are not able to cover the engine repair based on the terms of the vehicle purchase.
We value your feedback and appreciate you bringing this to our attention. If there's anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us.
Thank you for giving us the opportunity to address your concerns.

I had a great experience with *****! My oil change was pretty quick, and I had no other issues! 10/10 would recommend!!

Thank you, *****, for your fantastic review! We're so glad to hear about your positive experience with ***** and the quick service. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're here for you and look forward to continuing to provide great service. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

I was lied to by the sales person, finance person Vu and guy in the bank negotiating department ***. I wouldnt be forced into a deal that wasnt worth it. I almost allowed myself to get locked into a $999 car payment. While trying to get me to agree, they kept saying how we are family owned and all of them seemed fake. I knew it wasnt a good fit once I saw they didnt match what the credit union offered me like the salesperson ******** told me they would. And how could a ***** rate go to ***** but the payment only went down to $950. Why would a ***** interest rate be that high of a note anyway? The math wasnt matching and too many lies had been told to me about why I had such a huge payment. The ************* told me I have the same vehicle but I pay $1200 a month for mine. When I was in finance with ** he said we have to cap at $999 and cant go over $1000, we arent allowed to so you cant have gap. I heard so many you cant and no at that place. More than anywhere Ive ever been. God told me it was all a method to get the commission they would get. It was all about the money theyd make off that deal. It wouldnt have been beneficial to me. And Im glad I trusted what my gut told me. And not do what was best for them. Instead I did what was best for me. But the attitudes they had when I changed my mind and didnt go for it was the truth of who they are. When I brought the vehicle back (same day) they tried to tell me I couldnt get out of the deal. You cant change your mind, theres no cooling off period, this isnt like buying a house. Theres no laws for that. But I know better so I left it anyway. Mad because I didnt fall for it. The next day I went somewhere else and the experience I got from the other dealership made me feel good. They didnt have people standing outside looking desperate to harass me as soon as I got out of my rental. I didnt feel like they were trying to make a sale or needed my business like I did at Toyota.

Dear *******,

We're sorry to hear about your experience, and we apologize for any inconvenience caused.

As you mentioned, we did cancel your purchase and take the vehicle back, your deposit has been refunded, and our management team has already spoken to you. We strive to provide transparent and honest service to all our customers, and we regret that you felt that we fell short of your expectations on this occasion.

If there's anything else we can do to address your concerns or improve your experience in the future, please don't hesitate to reach out to us. We value your feedback and hope to have the opportunity to serve you better in the future.

Great service between **** and the gentleman who closed me out. I was told exactly what needed to be serviced and was not sold on items that didnt need to be maintained or fixed.

Thank you, *****, for the positive review! We're thrilled to know that **** and our team provided you with transparent and trustworthy service. It's our priority to ensure you're informed about what your vehicle needs without unnecessary upselling. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your trust and are here to support you. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

Thank you, *****, for the positive review! We're thrilled to know that **** and our team provided you with transparent and trustworthy service. It's our priority to ensure you're informed about what your vehicle needs without unnecessary upselling. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your trust and are here to support you. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

Ive been a customer of ********************** for several years, and Ive purchased 2 vehicles from there. I recommend their service department, because they have consistently delivered high quality customer service. I recently had an oil change, and ***** did a great job as my service advisor.

Thank you, ******, for your continued loyalty and for sharing your experience! We're delighted to hear about the excellent service you've received, especially from ***** during your recent oil change. Your recommendation means a lot to us. Don't forget, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're proud to have earned your trust over the years and look forward to serving you again. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

Went in for a factory recall checkup and ** had everything done in less than an hour. Friendly, fast service.

Thank ****************, for the positive feedback! We're thrilled to hear that ******************* provided you with friendly and fast service during your factory recall checkup. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your trust and are here to continue providing excellent service. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

Always easy to schedule ************************* are pleasant to work with.

Thank you, ****, for your wonderful review! We're delighted to hear that scheduling service with us is easy and that our representatives are pleasant to work with. Please remember that your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're proud to be here for you and look forward to serving you again. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

Your service representative **** was very diligent in get our vehicle serviced. Happy customer!

Thank you, *****, for your positive feedback! We're thrilled to hear that **** provided diligent service, leaving you a happy customer. Please remember that your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're always here to support *************** needs. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

Very efficient and helpful team, they'll always answer any questions you haveml.

Thank you, ***, for your 5-star review of Marietta Toyota *************** We're glad you found our team efficient and helpful. Remember, your next maintenance visit is due in 6 months or after ********************************************************* us and look forward to continuing to serve you. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!

Great professional service in a timely manner. Service tech was very professional, courteous, knowledgeable, and friendly.

Thank you, *****, for your glowing review! We're thrilled to hear about your positive experience with our professional and courteous service tech at Marietta Toyota *************** Don't forget, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're grateful for your business and ready to assist you again. Safe travels, and remember, we're ************, phone call, or visit away whenever you need us!