Business ProfileforJim Ellis Volkswagen, Inc

On 11/27/2023 I signed for purchase of 2021 GMC Acadia Denali as advertised by *** Ellis Buick GMC. The car was to be delivered the following week. Prior to then I emailed sales rep ************************* asking him to make sure the first second third rows and cargo all weather liners were in the car when delivered. The car was delivered with no all weather liners and no carpet floor mats! The dealership advertised the vehicle for sale with both included. I immediately called and text regarding the liners. I was assured theyd be delivered. I gave the dealer a check completing the purchase expecting theyd deliver the mats and liners. The carpet mats were delivered and the liners were not. As such I called dealership and spoke to manager ***** who told me the liners should have been included and would be sent or made available for pick up. ***** said he would call me back to confirm if liners were available for pick up. He never called and each time I called he is unavailable and doesnt return my calls. I want the all weather liners for the first second third rows and cargo delivered to my house.