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Find a Location

Capital Buick GMC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Capital Buick GMC

      2150 Cobb Pkwy SE Smyrna, GA 30080-7630

      BBB Accredited Business
    • Capital Buick GMC

      PO Box 1063 Roswell, GA 30077-1063

      BBB Accredited Business
    • Capital Buick GMC

      2155 Cobb Pkwy SE Smyrna, GA 30080-7632

      BBB Accredited Business

    Business ProfileforCapital Buick GMC

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/26/2010

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Capital Buick GMC is a car dealership. This company offers new and used vehicle for sale, as well as providing warranty/maintenance service work.

    Business Details

    This is a multi-location business.

    Find a Location

    Capital Buick GMC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Capital Buick GMC

        2150 Cobb Pkwy SE Smyrna, GA 30080-7630

        BBB Accredited Business
      • Capital Buick GMC

        PO Box 1063 Roswell, GA 30077-1063

        BBB Accredited Business
      • Capital Buick GMC

        2155 Cobb Pkwy SE Smyrna, GA 30080-7632

        BBB Accredited Business
      Location of This Business
      2150 Cobb Pkwy SE, Smyrna, GA 30080-7630
      BBB File Opened:
      10/2/2006
      Years in Business:
      17
      Business Started:
      10/2/2006
      Accredited Since:
      11/26/2010
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Boomershine Atlanta f/k/a
      • Boomershine Pontiac, Buick, GMC Truck, Hummer
      • Marietta Pontiac Buick GMC/Hummer of Marietta
      • GAPVT Motors, Inc.
      • Capital Buick Pontiac GMC
      • Marietta Buick
      • Capital Buick
      Hours of Operation

      Primary

      M:
      9:00 AM - 7:00 PM
      T:
      9:00 AM - 7:00 PM
      W:
      9:00 AM - 7:00 PM
      Th:
      9:00 AM - 7:00 PM
      F:
      9:00 AM - 7:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Mr. Walter Bridges, Executive Manager
      • Mrs. Brenda Lankford, Controller
      • Mr. William Bridges, President
      Contact Information

      Principal

      • Mrs. Brenda Lankford, Controller

      Customer Contact

      • Mrs. Brenda Lankford, Controller
      Additional Contact Information

      Fax Numbers

      • (770) 989-8301
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On or about February 27th I took my Buick Enclave to Capital Buick for diagnostics.2150 ************* ******, ** I took my buick enclave in because of a rumbling noise and a slight squeal noise. Diagnostic found it needed a transmission mount $898.00 and power steering box,2 hoses for ******** Told Assured guard I had no power steering fluid was bone dry like I don't service my car so Assure guard denied power steering box. My warranty Assure guard denied power steering box and hoses.Told *** in service I'll just come get my car she said you can't cause car is taken apart. So buick repaired the mounts my warranty Assure guard paid $898.00 and my car is still making the same noise. Buick did not fix my car.Buick has a recall on my 2014 Enclave it's been about 2yrs. now still don't have the parts for Recall.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      mark w

      1 star

      05/08/2021

      I took my 2017 Sierrra in for problems on 4 different occasions. The first 3, I got "We couldn't replicate the problem." On the fourth, I provided multiple video's to the service advisor and when I pulled into the service department, he even saw the check engine, check transmission, service 4wd, stabilitrac, etc...basically all the lights were going on and off. In addition to those, power steering would go out while driving, throttle would either barely go or rapidly accelerate and the doors would not unlock and vehicle would shift after being in park. This is by no means an exhaustive list.
      The service advisor, Morgan ******** saw the problems. I made the mistake of saying if I cant fix it, then I might have to trade it. Can't pay $600 for a truck that doesn't work most of the time. Several days after dropping it off, Morgan called and said even with the check engine light on, the truck passes all computer checks. Over the next couple of weeks, he called and said "the #2 tech in GM has looked at it and he has no clue what is happening or how to fix it." He said they would call engineering to look at this. After engineering got involved, Morgan called and ask if I had plugged in any insurance devices or anything in the truck...which I had not. They were clueless as to the problem. He had no clue as what was causing the problem or how to fix it.
      Capital had the car for 3 weeks! I tried to get a loaner, but they would not provide. I inquired to GM Customer care on 8/13. On 8/14 Customer Care rep said she would submit paperwork for a rental. On 8/17 CC rep called and said no rental would be approved since there was no repairs made. I asked what is next because the Morgan said they had no clue how to fix the problem. Customer Care said they would probably buy the Truck back since it's unsafe.
      8/20 I called GM CC and she said the vehicle is ready to be picked up. No repairs made. No further action per the DMA (whoever that is). I asked for follow up calls from her boss. Nothing. I called Morgan @Capital that afternoon. No return phone call from him either.
      I had no choice but to trade into something that is safe and operable. I traded with Capital because they knew the history and I assumed they would work to fix it (the advisor told me to trade across the street because they would not see the history).
      I traded my Truck Saturday 8/22. On Tuesday 8/26 the Truck was taken for inspection (it failed) and on 8/27 it was offered for sale on the lot.
      My question, if you have a Truck for 3 weeks and cant fix it.....how can it be fixed and inspected 2 days later? Did you intentionally lie to me to get my truck OR did you just pass the problem on to the next customer?? On the Carfax, there is no mention of the electrical problems. A friend inquired from the Capital and they insured him the truck had no mechanical or electrical issues.
      You took off $2,700 from the average trade price that I got from your website, so you admit there was a problem by doing that. I'll admit the truck was dirty, but no accidents and a good cleaning the truck would look like new. You listed the truck for $33,848. $8,848 in profit...

      Also, in order to get the rebates on the SUV I traded for, I had to use GM financial. The rate was horrible (given the credit score was above 730). The Finance Manager told us and even wrote it down on paper, do not refinance for 7 month. They said if we refinance before the 7 months, Capital Buick GMC would not come after us, rather GM financial would come after us. I have since learned from another dealership this is an illegal lending practice.

      Local BBB

      BBB Atlanta & NE Georgia

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