At-a-glance
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2150 Cobb Pkwy SE, Smyrna, GA 30080-7630
- BBB File Opened:
- 10/2/2006
- Years in Business:
- 17
- Business Started:
- 10/2/2006
- Accredited Since:
- 11/26/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Boomershine Atlanta f/k/a
- Boomershine Pontiac, Buick, GMC Truck, Hummer
- Marietta Pontiac Buick GMC/Hummer of Marietta
- Hours of Operation
Primary
- M:
- 9:00 AM - 7:00 PM
- T:
- 9:00 AM - 7:00 PM
- W:
- 9:00 AM - 7:00 PM
- Th:
- 9:00 AM - 7:00 PM
- F:
- 9:00 AM - 7:00 PM
- Sa:
- 9:00 AM - 6:00 PM
- Su:
- Closed
- Business Management
- Mr. Walter Bridges, Executive Manager
- Mrs. Brenda Lankford, Controller
- Mr. William Bridges, President
- Contact Information
Principal
- Mrs. Brenda Lankford, Controller
Customer Contact
- Mrs. Brenda Lankford, Controller
- Additional Contact Information
Fax Numbers
- (770) 989-8301Primary Fax
Email Addresses
- Primary
- (770) 989-8301
Customer Complaints
8 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
mark w
05/08/2021
The service advisor, Morgan ******** saw the problems. I made the mistake of saying if I cant fix it, then I might have to trade it. Can't pay $600 for a truck that doesn't work most of the time. Several days after dropping it off, Morgan called and said even with the check engine light on, the truck passes all computer checks. Over the next couple of weeks, he called and said "the #2 tech in GM has looked at it and he has no clue what is happening or how to fix it." He said they would call engineering to look at this. After engineering got involved, Morgan called and ask if I had plugged in any insurance devices or anything in the truck...which I had not. They were clueless as to the problem. He had no clue as what was causing the problem or how to fix it.
Capital had the car for 3 weeks! I tried to get a loaner, but they would not provide. I inquired to GM Customer care on 8/13. On 8/14 Customer Care rep said she would submit paperwork for a rental. On 8/17 CC rep called and said no rental would be approved since there was no repairs made. I asked what is next because the Morgan said they had no clue how to fix the problem. Customer Care said they would probably buy the Truck back since it's unsafe.
8/20 I called GM CC and she said the vehicle is ready to be picked up. No repairs made. No further action per the DMA (whoever that is). I asked for follow up calls from her boss. Nothing. I called Morgan @Capital that afternoon. No return phone call from him either.
I had no choice but to trade into something that is safe and operable. I traded with Capital because they knew the history and I assumed they would work to fix it (the advisor told me to trade across the street because they would not see the history).
I traded my Truck Saturday 8/22. On Tuesday 8/26 the Truck was taken for inspection (it failed) and on 8/27 it was offered for sale on the lot.
My question, if you have a Truck for 3 weeks and cant fix it.....how can it be fixed and inspected 2 days later? Did you intentionally lie to me to get my truck OR did you just pass the problem on to the next customer?? On the Carfax, there is no mention of the electrical problems. A friend inquired from the Capital and they insured him the truck had no mechanical or electrical issues.
You took off $2,700 from the average trade price that I got from your website, so you admit there was a problem by doing that. I'll admit the truck was dirty, but no accidents and a good cleaning the truck would look like new. You listed the truck for $33,848. $8,848 in profit...
Also, in order to get the rebates on the SUV I traded for, I had to use GM financial. The rate was horrible (given the credit score was above 730). The Finance Manager told us and even wrote it down on paper, do not refinance for 7 month. They said if we refinance before the 7 months, Capital Buick GMC would not come after us, rather GM financial would come after us. I have since learned from another dealership this is an illegal lending practice.
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