Business ProfileforJordan Air and Plumbing

After **** passed away we found granny needed a heating/air conditioning system that would be reliable because she wouldnt be able to move around or fight the space heaters and portable conditioner units anymore. We hired them to evaluate and install the best type of units for her needs and paid in full once they installed their units. This company is responsible for a mold outbreak in my grandmothers home. They didnt seal the mini split units correctly when they installed them and didnt place the proper tubing to them causing them to leak all over the ceiling in two rooms. It took them weeks to fix anything and even longer for any unit repairs. They have yet to start the claim for the mold damage repairs and dont return our calls or emails. Our units have never fully worked there is always something broken or not working and its been almost two months now with no heat or air at all due to a sensor that ended up being the pump that they didnt call to replace for two weeks we had to call them multiple times. This has been an ongoing struggle since beginning of 2022. Not to mention they send out new or untrained employees to work on the units, it takes all day only for them to turn around and need to wait for a trained employee to come over. Every time we call and report an issue they insist its something we are doing wrong like we are setting the air conditioning setting too cold creating the tubing to burst or we arent getting the needed maintenance causing a pump to over heat. Thing is they then say the wrong tubing was used or they find that they are here fixing another issue at least every 3-5 months and always do the maintenance after each repair and we payed the annual fee so they provide the maintenance every 6 months.