This Business Is Not BBB Accredited

Windstream Communications, Inc.

Windstream Communications, Inc.

(501) 748-7000

Windstream Communications, Inc.

33 years in business
Headquarters
4001 N Rodney Parham Rd
Little Rock, AR 72212-2442
Additional Phone Numbers
  • (501) 687-2870
  • (800) 347-1991
BBB File Opened: 08/14/2006
Business Started: 01/01/1984
Business Started Locally: 07/17/2006
Business Incorporated: 12/15/2005 in AR
Type of Entity
Corporation
Contact Information
  • Principal: Mr. Tony Thomas, CEO
  • Customer Service
  • Mr. John Ebner, Treasurer
  • Ms. Francis Frantz, Secretary
  • Mr. Bob Gunderman, CFO
  • Mr. John Harvey, District Sales Director
  • Ms. Judith Lemke, Vice President
  • Kristi Moody, Deputy General Counsel
  • Mr. Paul Olson, Sales Executive
  • LaTasha Stallworth

Business Category
  • Telephone Communications
  • Internet Services
  • Telephone Service - Long Distance

Additional Information
  • On November 8 2009, Windstream Communications, Inc. completed the purchase of Nuvox.
Alternate Business Names
  • Windstream
  • Cavalier Telephone
  • McLeod Communications
  • Nuvox
  • Norlight, Inc.
  • Kentucky Data Link, Inc.
  • KDL
  • Iowa Telecom
  • Talk America
  • Paetec Communications
  • Earthlink
  • Earthlink Business Solutions
  • Deltacom
  • New Edge Networks
  • One Communications
  • PeoplePC
  • STS Telecom

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
8,000

NR

Additional Complaint Information

According to BBB files, Windstream Communications, Inc. has a pattern of consumer complaints alleging slow or inferior Internet speeds. Consumers typically allege that the Internet speeds provided by Windstream are slower than those advertised by the company and that attempts to resolve Internet speed issues directly with the company are unsuccessful.

Windstream has responded to some complaints stating that it cannot guarantee error-free, uninter... Read More

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

In an Order dated February 24, 2014, the Chief of the Enforcement Bureau of the Federal Communications Commission (FCC) adopted a Consent Decree between the FCC and Windstream Corporation (Windstream).
In the Consent Decree entered into in the... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business is in the process of responding to 1 previously closed complaints that have been reopened.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Windstream Communications, Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

Windstream Communications, Inc.

Customer Review Rating:

96%