Customer ReviewsforAloha Pools & Spas

We couldn’t be happier with our pool!! It took Aloha Pools about 3 months from start to finish, and they would’ve been finished sooner if the weather had cooperated. Not only were they all great during the building process, they have been great to work with all summer as well. From pool school to closing the pool, they have been here to instruct us with proper care and maintenance every step of the way. We have owned a pool before, but this pool has been the easiest and least amount of work. Get the pool cleaner they recommend!! It’s a game changer. I think it’s the pool cleaner and the fact that we were actually taught how to care for a pool properly. Scott is very responsive, Ivan was amazing to work with on the construction side, and Rob was great at helping us learn how to take care of a pool. These guys have been doing this for 30 or 40 years (I can’t remember exactly how long) together and it really shows. They are definitely experts at what they do. I have recommended them to several friends and family members, and I would recommend them to anyone. The price we paid was very reasonable (one of the lowest quotes we got, actually) and we have no regrets!!

Thanks for your kind words, Sonya! Working for people like you is why we got in the pool business in the first place. Keep me on quick dial and let me know if I can ever help. Sincerely, Scott G*****

I have had multiple issues with this company. I had a pool installed 2 years ago, and was promised a deadline by Aug 2021. The finished project was October 2021. When job completed and pool filled, it was immediately covered and winterized as it was too cold to use for swim. April 8th, 2022- pool company hired uncovered pool and said, I think you might have a leak in the liner somewhere, when we covered it there was plenty of water and now we are having to fill it up because at least 3/4 feet of water has evaporated. You need to contact the person who put this pool in and let them know. Scott was contacted (rep and sales person for this area) his suggestion was to do a tape test to find out how much water was being lost. Pool service company I hired did this, and on multiple occasions ***** was noticed electronically, a reply was sent that said we will send someone out. No one for this company ever came out to rectify this. no response. Pool closed in Sep, after filling it with more water added) After multiple filling of pool every week with adding more water. New pool season, pool company uncovered pool and to no surprise pool completely drained, no water. *****  was contacted electronically and via phone with previous documentation and pictures. ******* response was… we’re not liable, you will have to rectify this on your own and abruptly ended the call by hang up. There are very similar review under elite pools by Aloha and several other alibi company for this individual and corporation. There is also a warranty for the said liner for 17 years. This is a legitimate fail on this company and false advertisement and clearly taking advantage of consumers, please do your research. This matter will be elevated to the attorney general and others.

Mrs. J******, we at Aloha will continue to strive for 100% satisfied customers even though in reality things sometimes don't go smoothly. Perhaps there was a miscommunication about a completion date, however we have never or ever will give a specific completion date. Construction is just too dependent on weather, mechanical machinery, supply chains, etc. As for your leak in the pool, we stand behind our workmanship more than any company I know of. When we completed your pool, 2 years ago, it was holding water and functioning properly. Otherwise, we would not have collected our final payment. When I received a call from your pool service person the other day, two years later, I explained in detail the steps necessary to find his leak in the liner. Your pool service person responded with threats instead of accepting our assistance. We are here to help. Lathan has a liner warranty for 20 years. It can be found here. www.lathampool.com/warranty-registration-claims/ There are specific steps to take if you have a claim. We are always available and always here to help.

Scott and his team did an amazing job installing our pool! Always responded and pool was done on schedule and turned out great! We could not be more pleased!

Thanks Scott for leaving a great review.  Coming from a man who Builds custom homes and owns other businesses, this means a lot!

Let me know if I can ever help.

Sincerely,

Scott

[email protected]

501-951-6626

Wow he did not choose Aloha Pools for the construction of our Home pool, I did speak with Scott on a couple of occasions from a consulting perspective as we were concerned about the company we did go with. In hindsight, I wish we had gone with Aloha Pools for our pool building needs. I do wish they could've taken over the project.

Thanks Anthony for your kind words. Don't lose my # as I'm always available to help if I can. 501-951-6626
Good luck w/ that pool.
Sincerely,
Scott

Scott Girner with Aloha Pools has been friendly, easy to work with, responsive and reliable. We built a new home and wanted to complete our vision with a large family pool for entertaining. He was helpful in clarifying our needs, in overseeing the process and in responding to any issues or questions we have had since. We're satisfied customers!

Thank you so much for the review David. Really great hearing from you. As always let me know if there's ever anything I can do to help.
Scott