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          Landers Toyota has 1 locations, listed below.

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            Business ProfileforLanders Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.2/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/26/2006

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            9/28/2004
            Years in Business:
            25
            Business Started:
            11/9/1998
            Business Incorporated:
            4/22/2014
            Accredited Since:
            6/26/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Luther and Landers Automotive Group
            • LL Glenn Road, LLC
            Contact Information

            Principal

            • Mr. Oliver Sobik, Compliance Analyst

            Customer Contact

            • Mr. Oliver Sobik, Compliance Analyst
            Additional Contact Information

            Fax Numbers

            • (501) 568-5323
              Primary Fax
            • (501) 568-0242
              Other Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/10/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 01/02/2024, my 15 year old son had an error code on his 2022 Tacoma Trail that we bought new at Landers. The code was for "foot on brake and accelerator simultaneously" and put the vehicle into a limp mode. He took it to Landers where they asked him to leave it. They called him later that day and told him that it was ready for pickup. At pickup, they charged him $176.70 before they would relinquish the keys. That charge was to read the code and then to blame it on an aftermarket part. ($148.95 labor and $14.90 “shop supplies” + tax) At no time did anyone tell him there’d be a charge to read the code, as the vehicle still has less than 9K miles! No one asked for permission to clear the code - they just took advantage of him at pickup due to his age. My other Toyota dealer wouldn’t put a $0.05 valve cap on my Tundra’s tire without asking permission first! I immediately contacted the service department who didn’t sound to be concerned with the ****er. In fact, my son received a text from a "**** ******" in the service department erroneously stating that not only did they diagnose the problem, but they fixed it by removing this "aftermarket device." This is not true, as my son had to do that. They truck was returned exactly as it was delivered. Additionally, ****** threatened to "turn this around" on my son and I when I dispute the charge to my credit card company. Simply a disgusting way to do business and treat a customer.
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            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kristin H

            1 star

            07/14/2023

            Your Probate department has taken two years since my mother died to transfer the car to my father. My mother had a Will (listing my Dad as getting the car) and we are getting the run-around from Toyota (FOR TWO YEARS). DO NOT BUY A TOYOTA (if you die, your spouse-even if there is a Will-will have a hard time dealing with their poor customer service). They are terrible.

            Local BBB

            BBB Serving Arkansas

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