Customer ReviewsforHarry Robinson Buick-GMC, Inc.

I have bought several vehicles from HR. Each and every time the staff was knowledgeable, helpful, and I always refer friends and family to HR. Anytime I've had an issue, recall, or last minute oil change they've went above and beyond.

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Extremely professional and friendly. Everything was done in a timely manner and had no issues.

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I just have to say that this is the best place in the regional to buy cars from. I have now bought 7 vehicles from the folks at Harry Robinson as well as using there service dept. and the body shop. They have always have been kind, courteous an up front with me about everything. Even when they had to give me bad news they did it with detail and options on how to fix my problem. I have delt with several dealerships and this is going to be my first choice from now on!

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Fantastic service and selection. Couldn't ask for a better experience.

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This place is a disgrace and if you don't want a headache I suggest you go somewhere else. I bought a truck from here and not even 6 months later it starts having issues. 1) front alignment 2) power steering 3) sun roof leaking 4) hoses leaking and other issues. I had taken the vehicle to the dealership service department and left it there for a week as I live over 2 hours away so they could fix all the issues with the vehicle. They never fixed the power steering and the ($400) alignment job they did was a joke never even checked the sun roof as it still leaks and turned the hoses into the extended warranty company. Within 3 days after picking up the vehicle it started pulling really hard to the left so I took it to a local alignment shop where they advised that I do not drive it until I can get another alignment done because there were no pins in the right side and a piece that goes on the left side was put in backwards. Of you don't want to be treated with respect and just be given the go around passed on from person to person where no one cares then this is the place to go

After nearly 6 months of ownership, Ms. ******* brought her vehicle in for mechanical repairs created from an accident with a deer she didn't disclose until several weeks later when she met with the sales department to trade it in. The dealership provided $1046.96 in repairs in an effort to retain her as a customer. It is our opinion her review is not fair to Harry Robinson Buick GMC.

Ms. ******* called HRBG to advise her power steering had locked up. She expressed her concern about bringing her vehicle to Fort Smith with living over 2 hours away. Our team provided the phone number to her extended warranty provider to help her choose a closer repair facility closer. McLarty Daniels looked at her concerns, but she declined to process claims through her extended warranty. Ms. ******* contacted our sales team about the recommended repairs and they offered to schedule an appointment with our service department. Our service team communicated they would need her vehicle for several days when scheduling her appointment for 3/12/2002.

Our service department made a repair related to the power steering message illuminated. Repairs were also made for fluid leaks. Because of the type of issues related to the steering concern, our team asked if the vehicle had been in an accident. Ms. ******* denied the vehicle being involved in an accident, even though, a significant dent was found on the bumper, along with mechanical damage typical of an accident as noted by the technician. Ms. Acevedo's bill was $1253.51. The dealership covered $858.99, even though an accident was noted as the possible cause, leaving the customer responsible for $394.52. Ms. Acevedo's claim of "$400 alignment job" is inaccurate as a 2-wheel alignment is $69.95 plus tax.

On 3/14/2022 Ms. ******* spoke with our Service Manager who advised the parts would be in the next day (Tuesday 3/15) and Ms. ******* advised she could not pick up the vehicle until Saturday due to her work schedule. Our Service Manager told her she would be happy to accommodate a pick-up time around her work schedule if needed. On 3/15 Ms. ******* stated again she was unable to come until Saturday, due to work. At this time Ms. ******* requested the sunroof be looked at for a leak. Our Service Manager explained this repair would require an appointment with our Body Shop.

On Saturday 3/19, Mrs. ******* picked up her vehicle. On 3/22, Ms. ******* called and stated the vehicle was worse than when she brought it is. We advised talking to a local dealer so she did not have to make the 2-hour drive. Ms. ******* chose an alignment shop and notified our team of the appointment. Ms. ******* called in stating the facility she took it to found a part on backward and that the right-side pins had come loose. Our Customer Experience Manager (CEM), Alexis, contacted the alignment shop and verified the right-side pins were loose, and the part Ms. ******* stated was backward, was put on correctly, but in the facility's specialized opinion, works better the other way. The Service & Customer Experience Manager authorized taking care of the $187.97 bill for Ms. ******* at the repair facility nearest to her. She had no out-of-pocket expense for this repair.

On 4/4 Ms. ******* called to inform us the power steering light was on again. The Customer Experience Manager recommended contacting the local repair shop that last made a repair to her vehicle. Later the same day, Ms. ******* spoke with a Sales Manager, Joey, and told him the local repair shop advised the vehicle needed a power steering module and she no longer wanted the vehicle. Rodney, Ms. ********** Sales Consultant returned her call and scheduled an appointment for her to look at different vehicles on Saturday, April 9th.

When Ms. ******* arrived on Saturday, there was still damage on her vehicle and Ms. ******* told the Sales Manager, Joey, she hit a deer. Because of the unrepaired damage, the vehicle's trade value was not as high as our team had hoped it would be and they were unable to help her trade out of the vehicle. Ms. ******* left her vehicle here for the service department to make repairs to it. On the following Monday, the service team performed a program update per GM's guidelines. The issue was still present so our service team worked with her extended warranty for approval on a power steering assembly per Ms. ********** request. Our Customer Experience Manager, Alexis, called to give Mrs. ******* the good news of a complete power steering assembly repair at no cost to her. She stated she no longer wanted the vehicle, repaired or not, and had arranged for repossession.