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Find a Location

Frank Fletcher Dodge Chrysler Jeep has 1 locations, listed below.

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    Business ProfileforFrank Fletcher Dodge Chrysler Jeep

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/19/1996

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5922 Warden Rd, Sherwood, AR 72120-6041
    BBB File Opened:
    1/31/1996
    Years in Business:
    28
    Business Started:
    1/31/1996
    Date of New Ownership:
    2/1/1996
    Business Incorporated:
    10/16/2001
    Accredited Since:
    11/19/1996
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Mr. Chris Fletcher, Vice President

    Customer Contact

    • Mr. Frank Fletcher, Owner
    • Mr. Chris Fletcher, Vice President
    • Mr. Mark Miller, General Manager
    • Mr. Tom Roy, CFO
    Additional Contact Information

    Fax Numbers

    • (501) 834-7720
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/24/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    I took my Chrysler in, because the engine lights would come on & the car would just turn off. My car set at ***** ******** for 7 wks. I kept calling & kept getting a run around about waiting on a part. After 7 weeks I went by again. I noticed my car was in the same spot. The customer service people tried to make me look stupid & said they will get to it when they can. Then I went searching for a manager. I found another man in the sales area. He then went and looked to see if he could help. He first came back & told me it wasn't fixed. As I was leaving he then said Ms. ******* they do have it fixed. Then told me I had to buy a new battery. The battery wasn't dead when I took it in. This should not be my problem. Then I was charged $1,200 for repairs. I asked for a receipt & they said they don't have one. More I think now, they started to work on it & never finished. Drive it home and drives worse. Back fires & now won't start. They took advantage of a elderly lady
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cindy N

    1 star

    07/16/2023

    I found a Nissan pathfinder online so I called to inquire about it and was told someone would contact me with a business card so I could set up a test drive . Didn’t happen . First red flag . I went to dealership the next day and the gentleman was very helpful. Test drove no issues he assured me the vehicle had been thoroughly checked and oil changed all the things . The sticker even said wasn’t due until Oct . Left dealership realized I didn’t even get a tank of gas next red flag so I stopped and filled up . Car started smoking. Next red flag . Called dealership and was told it was just condensation nothing to worry about. My husband went back the next day to pick up a key fab and still smoking. Service dept says they checked everything and car was fine . It was just condensation. Gave key to my husband and when he was leaving headlamp alerts were on .They were not on when we took it in so they said they would fix it . Had car for about a week ( gave us a loner) fixed headlight and said it was bad gas . I bought car may 3rd. This week the low oil light came on so I took it to a dealership and it has quart and a half of oil because it was burning oil (the smoking) that oil was so bad there is zero chance it had been changed recently. There is no way they didn’t know that oil was that bad had they been doing all the servicing they said they had . I traded in a wonderful vehicle to end up with a car with a bad engine. I lost all equity in my vehicle. Do not purchase a used vehicle from here .

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