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Find a Location

U-Pack has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • U-Pack

      3801 Old Greenwood Rd Fort Smith, AR 72903-5937

      BBB Accredited Business

    Business ProfileforU-Pack

    Moving Companies
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    This company is a subsidiary of ArcBest Corporation.
    See all additional business information

    At-a-glance

    Customer Reviews

    4.38/5stars

    Average of 199 Customer Reviews

    Customer Complaints

    63 complaints closed in last 3 years

    22 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/13/2001

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers out-of-state moving services.

    Business Details

    Headquarters
    3801 Old Greenwood Rd, Fort Smith, AR 72903-5937
    BBB File Opened:
    2/19/1998
    Years in Business:
    27
    Business Started:
    1/1/1997
    Business Incorporated:
    6/18/2009
    Accredited Since:
    2/13/2001
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • ABF U-Pack Moving
    • Moving Solutions, Inc.
    Business Management
    • Ms. Nicki Key, Operations Manager
    Contact Information

    Principal

    • Ms. Nicki Key, Operations Manager

    Customer Contact

    • Ms. Nicki Key, Operations Manager
    Additional Contact Information

    Fax Numbers

    • (479) 494-6925
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    63 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Since Nov 2023 until about January 9 2024. I paid ArcBest about 6200 for the transport of my belongings from Wisconsin to Arizona. On the delivery of my belongings i noticed the trailer it self was not the same and that things had been moved around. I had some things damaged, a guitar stolen, shoes stolen and other household items. I also ended up wjth someone elses dryers and had my washer broken. They offered to settle foe $806.40 saying that based it off the weight of my load and their .10 cent weight replacement. But how do they know how much my belongings weighed when there shipment cost are based off of linear footage. That amount is not even enough to buy a new washer and dryer set. I asked for an arbitration hearing and never heard anything back. I entrusted these folks to transport my things and to make sure ALL my ITEMS made it back to me. They failed royally. And at this point its time for them to step up take accountability and replace the items for face value. Not for some made up price. I tried negotiating with the representatives of the company and its obvious they are taking me for a joke. The guitar alone was a prized possession given to my children by their father.
    Read More

    Customer Reviews

    199 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jesse L.

    5 stars

    04/15/2024

    I cannot praise this company enough. My situation during my move did not go according to plan at all. Upack and every single employee, down to the truck driver handling my cargo and the customer service representative on the line every single time I called (which was a lot) helped me through one of the toughest situations my family had ever faced. I'd give this company more stars, but 5 was the limit. Thank you to everyone involved whom I didn't get to thank yet! Our family is much better off having involved you in the process. Jesse

    U-Pack Response

    04/17/2024

    Thank you so much for using our service and taking the time to share a positive review! We are so happy we were able to make a stressful situation a little more bearable. Let us know if we can help you in the future and we wish you all the best. Thank you! -Nicki K.

    Local BBB

    BBB Serving Arkansas

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