Customer ReviewsforBert Black Service Companies

I bought my house in Little Rock about 14 months ago. I immediately had Bert Black (Adam) come to perform a service on my air conditioning system. After the initial service visit, I signed a service contract which provided me with two services in the next 12 months. Both services were performed by the company as agreed. In July, 2022, my air conditioning failed because of proper cleaning and maintenance. I carefully observed all 3 service visits. The company did not remove the top of the system and clean the coils, the fan motor or the fan. The lack of proper cleaning resulted in failure to remove humidity from the home. My last service visit from Bert Black was in April, 2022. Three (3) months after the last visit, I now have a severe mold problem in my home -- and a $12,000.00 bill to remove the mold and perform and complete home cleaning. I employed a professional building scientist and a professional mold and water removal company. They along with a different air conditioning company verified that Bert Black had failed to properly maintain my system. I called the Bert Black office to speak to the manager/owner/CEO, but unfortunately reached Judy, the office manager, who refused to allow me to speak to someone in charge. She also refused to give me her full name. I requested that I receive a refund for next year's service contract -- as I do not plan to use their services. She refused to refund the contract charge even though they had not provided services under the contract. Bert Black clearly performs substandard work and the quality of their AC maintenance is totally unacceptable. I advise all to go elsewhere for air conditioning installation and maintenance. This has been a very costly and unfortunate experience.

I have used Bert Black Services for over 15 years and have never had a complaint . I used them for new a/c in the past weeks and the work by Robert was superior. Professional performance and reasonable pricing.