Customer ReviewsforMister Sparky Electrician NWA

This company will not return calls. My 90yo mother called Mister sparky to replace a couple GFCI receptacles that were bad. (I had her test them while I was on the phone, 2 didn't reset, unfortunately I live almost 6 hours away so not able to just pop over and replace these $20/piece GFCI receptacles). She called on a Monday morning and a technician was there around 10am. He replaced 3 GFCI receptacles and also 3 af breakers. Done a little after noon so a little over 2 hours work plus parts. Af breakers are around $35 each while GFCI receptacles are $20 each and less. Total parts would be let's say $175-$200 to be generous. So I talk to my 90 year old mother with a little bit of dementia going on the next day and ask her how the electrician went and how much did they charge. She told me everything went fine, her electric is working again and that her bill was $1563. I was floored! This guy charged by the device, $200+ for each GFCI times 3, $300+ for each breaker times 3. Now maybe I'm not up with the times as to how electrical repair shops charge everywhere but from where I live $120 an hour is on the high end plus a $50-75 call charge. This guy made $1300 or $650 an hour off of my 90yo mother. I call that preying on old people, call it what you will, it's totally taking advantage of someone who doesn't know any better. I should have had her call me when the guy was there and tell him to take a hike when he told her how much it would be but I figured that any reputable electrician would charge her maybe a couple hundred bucks to swap out a few gfci's. I'm not sure exactly why he replaced the breakers, maybe a code thing to bring box up to new code idk for sure. Either way, Mister Sparky would not return my calls after leaving my number with the secretary to have the electrician call me to go over the bill. Web search shows this company is screwing everybody around the states they are in with super high prices. Avoid at all costs!!!

We spoke with this client and after gathering all the details, he realized his mom has actually been a very happy, repeat customer of Mister Sparky for 10+ years. This has been resolved, and we are happy to be able to continue to provide service to his mother going forward.