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          Superior Chevrolet of Conway has 1 locations, listed below.

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            Business ProfileforSuperior Chevrolet of Conway

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/19/2010

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            2/9/1991
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            6/1/2004
            Business Incorporated:
            11/4/2004
            Accredited Since:
            2/19/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Superior Auto Group
            Business Management
            • Mr. M. David Slone, President/Owner
            Contact Information

            Customer Contact

            • Ms. Avis B. Bailey, Secretary/Treasurer
            • Mr. M. David Slone, President/Owner
            • Ms. Lexi Moore, Controller
            Additional Contact Information

            Fax Numbers

            • (501) 327-6219
              Primary Fax
            • (888) 614-2140
              Other Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/13/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            The date of the transaction was April 29th 2022. We paid $500 as a non refundable deposit on a 2022 RST Tahoe with add on specifications. Months after this order was placed we were told that they are no longer making the 2022 Tahoes and they configured a new vehicle summary on August 31st, 2022 for an RST 2023 Tahoe with the same add on specifications. The business (Superior Chevrolet of Conway) committed to provide us a 2023 RST Tahoe with the luxury package, panoramic sunroof and bucket seats on the second row along with everything a RST has to offer. The nature of the dispute is that the order placed did not require our certain specifications including (panoramic sunroof, luxury package and bucket seats on the second row.) The business has NOT tried to resolve the problem and has not tried to contact us and apologize or make it right. After 5 attempted phone calls to the manager and the sales rep at Superior Chevrolet Conway, I have yet to get a phone call back from the manager and the sales rep has been nothing shy of rude. The account information is under ***** ******. Order number is ******. We did not get a Vin number until the day the car arrived on their lot which was on January 5th 2023 (almost 10 months after we ordered the car.) The vin number is ***************** When the wrong car arrived at the dealership they proceeded to have us drive an hour out of our way to come get it all to realize it was not our car. We did not accept the car because it was the incorrect vehicle. Also, the same day our RST 2WD came in so did an RST 4WD that had all of the add ons my car was supposed to have. We found the 4WD ourselves online. They never told us that they had a 4WD on the lot. The dealership said they would sell us the 4WD Tahoe for MSRP and we had to make the decision today because someone was coming to buy it tomorrow morning. We feel this is WORNG, especially after all they have put us through. I have filed a complaint to Chevrolet corporate and the lady is supposed to contact me Friday evening with additional information and to discuss if we want to escalate the case. The customer service has been nothing shy of ridiculous along with the fact that I waited for my car for almost 10 months and the car was not what we ordered.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike H

            1 star

            02/03/2024

            I went to buy a used car. I knew the online price was just under $14,000 I liked the car and tried to buy it. The price I was quoted was $1,000 over the advertised price. I liked the vehicle so started paper work. The payments that I was quoted had an interest rate over any thing I had seen on line on car gurus or auto trader which calculates each dear with rebuilding, fair, good, very good and excellent. I recently checked mine it was in the good range. And the payments they quoted were worse than rebuilding at 14.24%. I asked about paying cash and was told the price would go up another $1000 for cash. They had already quoted me $1000 over advertised. And was to the second $1000 was for loss of their kick back $ they receive from the bank when vehicle is financed. The did 2 calculations on No trade in and 1 with $3000 trade in the payments dropped a total of $3000. Which means the interest on the lower amount financed must have went up. Because the number of payments stayed the same.

            Superior Chevrolet of Conway Response

            02/07/2024

            Mr. H***, Thank you for the feedback on your most recent experience at Superior Chevrolet of Conway. Our records indicate that our team provided several different payment options to fit your car-buying needs and budget. Unfortunately, the vehicle you inquired about was a 2014 model with 117k miles which did impact the rate provided given the age and mileage of the vehicle. We're sorry you weren't able to find a car you love, but we're happy to work with you on the purchase of a newer or lower mileage vehicle that may also fit your needs and budget. We look forward to the chance to earn your business in the future. Thank you and have a great day!

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