Business ProfileforMcLarty Daniel Ford

I bought a 2018 Lincoln Continental from this dealership last year and it needs a new transmission. That's not even the primary issue at this point. Here is the primary issue, I dropped my vehicle off at this dealership on Mon, Oct 9th. The warranty process took 3 weeks by itself. The issue was deemed preexisting which is fine. I told the dealer to move forward with the repair on Tues, Oct 31st. It took 2 weeks for the parts to arrive which means my parts arrived on Mon, Nov 13th. I've been understanding and patience but there has been no sense of urgency to return my vehicle. When I reached out to see if my parts arrived (I've had to follow up because there's been no consistent communication or updates) - I was told they were working to identify a service bay to begin the repairs. On Fri, Nov 17th, I reached out to check the status to see how things were coming along and I was told that a service bay still hasn't been identified so the repairs haven't started. I planned to have my vehicle back by Thanksgiving, so I want to the dealership on Mon, Nov 20th to see exactly what was going on. I was told by the service director that my vehicle would be ready by Fri, Dec 1st. I went to the dealership yesterday (Nov 29th) to check the status and I was told that my vehicle would be ready by Fri, Dec 8th (another week). I started out paying for a rental car at daily rates which if I had known it would take this long, I would have paid monthly rates which would have saved money. The lack of communication and consistent updates has been an extreme inconvenience and has cost me more money than needed. I'm grateful to have the capabilities to pay for a rental but the dealership has not exhibited the level of professionalism I expected. Although I understand that most of the timeline was out of their control, unfortunately I am extremely disappointed in the level of service and my overall experience with this dealership.