In the wake of the storm it is wise to step back and assess the situation before you pay or sign for any repair work. Check out companies and their customer service, complaint and review history at BBB. Don't wait until the company comes knocking on your door and if they do knock, don't answer until you're ready.
Use BBB Accredited Businesses, companies who have met the BBB Standards for Trust. While there are no guarantees, more consumers prefer to do business with the BBB Accredited Businesses. Why? Because Accredited Businesses uphold the Standards for Trust which include resolving disputes that might arise, being responsive, trustworthy and transparent. They are companies with a long-standing track record committed to doing the right thing.
Get three bids and compare apples to apples. When you do decide on a company make sure you have a written contract that states the work to be done, the materials to be used, and the price breakdown for both labor and materials. Review it carefully before signing. Never sign a blank contract and don't pay for all repairs in advance. Avoid paying cash.
"Calls we receive after a storm typically include people inquiring about a company," said Janna Kiehl, BBB CEO. "That's the wise thing to do, call first, many times those who don't call first have paid money up front and are left with the mess because the company never returned to do the work."
Kiehl says that's not good for local businesses, industry reputation or consumers who have to pay twice.
Check out companies by calling 806/379–6222 or online at www.bbb.org/Amarillo.