Key Staff


Executive Staff

Janna Kiehl, Executive Director / CEO

Operations Team

Sherri Williams, Director of Operations

Lora Beck, Consumer & Fraud Expert

Kristy Sigafoos, Information Research Specialist

Accreditation Department

Shelly Moon, Business Representative  



For more than 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2012, consumers turned to BBB 124 million times for Business Reviews on more than 4.5 million companies and Charity Reports on 11,000 charities, all available for free at The Council of Better Business Bureaus is the umbrella organization for 112 local, independent BBBs across the United States and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.