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          Coulter Gardens & Nursery Inc. has 1 locations, listed below.

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            Business ProfileforCoulter Gardens & Nursery Inc.

            Plant Nursery
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/15/1983

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            6/1/1980
            Years in Business:
            45
            Business Started:
            1/1/1979
            Business Started Locally:
            6/1/1979
            Business Incorporated:
            2/1/1979
            Accredited Since:
            10/15/1983
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:30 AM - 5:30 PM
            T:
            9:30 AM - 5:30 PM
            W:
            9:30 AM - 5:30 PM
            Th:
            9:30 AM - 5:30 PM
            F:
            9:30 AM - 5:30 PM
            Sa:
            9:30 AM - 5:30 PM
            Contact Information

            Principal

            • Mr. James Warren Reid, Owner

            Customer Contact

            • Mr. James Warren Reid, Owner
            Additional Contact Information

            Fax Numbers

            • (806) 355-1633
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/03/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            A pinion pine that was purchased with disclosure that sprinklers existed has died. I routinely followed up. The store will not give any compensation. At the advice of a Coulter Gardens salesperson, I purchased two pinion pines. Being new to the area and moving into a new home with a sprinkler system (disclosed to the salesperson), I showed him several views of the backyard to get advice on placement. The salesperson, Jeff, marked "X's" on the backyard photos and my contractor planted the 5.5' trees purchased on 02/01/20. Note that the house was not closed on until 02/26/20. The trees were planted after closing. One of the trees started browning and drying up within 6 months and by 08/28/20, I texted Coulter Gardens with photos, soliciting advice and offering to pay someone to come out to please help me to keep the tree alive. I called the nursery for advice prior to 08/28/20. Advice was given via text message, including cutting dead branches off, creating a lava ring around the base, spray painting the cuts, adjusting the sprinkler heads and watering system settings. Texts continued over the course of November 2020 to February 2021. I carried out all advice, even stopping by the store to talk to the owner, who just told me that some pinion pines "take" while others don't due to soil differences. All of these advised services were carried out by a 3rd party and cost me another $100, in addition to the $250 original cost of the tree - a housewarming gift from family. I contacted the co-owner in April 2021 and he refused to provide any sort of compensation or replacement of the tree despite the fact that it is Coulter Garden's store policy not to sell pinion pines or blue spruces to customers with sprinkler systems - a fact of which his salesperson, Jeff, was well aware was present in my new home upon the time of sale. Had I been aware of this policy, I would have purchased simple shade trees with which I was already familiar - not pinion pines. I was advised that this salesperson who sold me both pinion pines, one of which thrives while the other has died, is no longer employed by the store. I replied to the co-owner that Coulter Gardens is responsible for all their employees' actions, past and present. Jeff chose to sell a newcomer a "ticky" tree in a yard with a sprinkler system rather than an easy tree such as a shade tree and as a result, I have had to pay the price as the co-owner will not provide any compensation whatsoever, even in the form of a credit at his own store. This is an extremely poor business practice and is definitely not a good way to maintain customers at all, particularly when the sale of a home is in play. This impacts home sale price and word tends to get around that a tree from Coulter Gardens had to be cut down - and not for reasons of lack of care.
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            Customer Reviews

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