Business ProfileforU.S. Cleaners

On Thursday, February 16, 2023, I dropped off a Christian Dior Monsieur trench coat with a zip-in liner to be cleaned at US Cleaners located at 4502 S. Bell St., Amarillo, Texas. I planned to attend a funeral on Saturday, February 18, 2023, and needed my coat cleaned. I went through the drive-thru service and left my coat with an employee I pre-paid with a credit card and was told that my coat would be ready before close of business on Friday, February 17, 2023. On Friday, When I went to US Cleaners to retrieve my coat and went through the drive-thru service where an employee hung what I assumed was my coat with a plastic covering in the backseat of my car. Later, I noticed that US Cleaners had only delivered the zip-in liner without my coat. I immediately returned to their store and informed an employee that I was missing my coat and she went and looked through their finished product inventory and was unable to locate my coat. She told me that she would need to call the manager/owner and I was eventually told that someone knew what had happen with my coat and she would call me before the store closed to pick it up. ----- NO ONE CALLED ME BEFORE THE STORE CLOSED ----- I concluded that in order to retrieve my coat in time to attend my friend’s funeral, I would need to return to US Cleaners early on Saturday morning. Shortly after arriving at US Cleaners on Saturday morning, I was greeted by an employee and we had a discussion regarding my missing coat After informing the employee about the situation with my missing coat, she decided to take a second look in the finished product inventory and was successful in locating my coat. My coat was given to me covered in plastic and I left the store feeling satisfied that the dilemma with my missing coat had been resolved. ---- I WAS SADLY MISTAKEN!!! ---- Eventually, I removed the plastic covering from my coat and discovered that the coat had a large area of discoloration on the left collar and left shoulder areas. (See Attached Photos) On Monday, February 20, 2023, I went back to US Cleaners to see what could be done to repair and/or replace the damage to my coat An employee examined my coat and stated that she wasn’t sure how the problem could be resolved and that she would have to relay my concerns to the manager/owner. She asked me if I knew when the coat had been purchased and I informed her that I did not remember when I had purchased the coat. The coat was in “good” condition without any damage. Before going back to US Cleaners, I had researched similar Christian Dior - Monsieur (Black Double Breasted) trench coats and they were being advertised for various prices. I informed the employee that a replacement price of $125.00 would be reasonable. She took possession of the coat, gave been a receipt and told me that someone would contact me about my concerns. I waited several days to receive a call from someone from US Cleaners but did not receive a call. I called on Thursday, February 23, 2023, and asked to speak to the manager/owner and I explained the problem that I was experiencing regarding my coat. He stated that he was aware of my concerns and that someone would be getting in contact with me. As of Friday, March 3, 2023, I am still waiting to receive a call from someone from US Cleaners regarding my concerns about the damage to my coat. Thanks, ***** ****