BBB Accredited Business Profile

Happy State Bank & Trust Company

Happy State Bank & Trust Company

(806) 354-2265

Happy State Bank & Trust Company

109 years in business
Headquarters
701 S Taylor St, LB 120
Amarillo, TX 79101-2405
Additional Phone Numbers
  • (806) 342-2404
  • (806) 852-2265
  • (806) 296-2265
  • (806) 688-2265
  • (806) 669-2265
  • (806) 381-2265
  • (806) 331-2265
  • (806) 394-2265
  • (806) 274-2265
  • (806) 323-2265
  • (806) 366-2265
  • (806) 934-2265
  • (806) 558-2265
  • (806) 352-2265
  • (806) 373-2265
  • (806) 356-3030
  • (806) 249-2265
  • (806) 935-7565
  • (888) 935-7788
  • (806) 537-2265
  • (888) 537-3551
  • (806) 355-4474
  • (806) 356-8787
  • (806) 324-2265
  • (806) 359-2265
  • (806) 948-2265
  • (800) 486-6888
  • (806) 351-2265
  • (806) 655-2265
  • (806) 537-3551
  • (806) 948-4103
  • (806) 935-7788
Additional Email Addresses
  • CRoach@happy.com
Additional Website Addresses
BBB File Opened: 11/24/1997
Business Started: 06/01/1908
Business Started Locally: 06/01/1908
Business Incorporated: 06/01/1908 in TX
Type of Entity
Corporation
Contact Information
  • Principal: Mr. Michael Blankenship, Bank Officer - Credit Analyst
  • Principal: Mr. Greg Brown, SVP-Wealth Advisor
  • Principal: Mr. Jon Burnett, SVP-Wealth Advisor
  • Principal: Mr. Randy Crawford, Facilites Director
  • Principal: Ms. Melissa Curtis, Bank Officer - Loan Review
  • Principal: Mr. Ryan Evans, VP - Loan Officer
  • Principal: Ms. Terri Fry, Bank Officer - Operations
  • Principal: Ms. Beverly Gaines, Sr. VP & Investment Off.
  • Principal: Mr. Ross A. Glenn, Special Assets
  • Principal: Ms. Debbie Gray, Sr. VP & Cashier
  • Principal: Ms. Buffy Haden, VP & Trust Officer
  • Principal: Mr. Gary Hinders, President
  • Principal: Mr. Greg Houlette, Senior Vice President
  • Principal: Mr. Jeff Irwin, SVP-Commercial Lending
  • Principal: Mr. Jason James, Sr. VP/ Technology
  • Principal: Ms. Jennifer Lang, SVP
  • Principal: Mr. Bill Latimer, AVP- Branch Manager
  • Principal: Mr. Scott Martin, VP - Loan Officer
  • Principal: Kathy McKaskle, VP- Trust Operations Officer
  • Principal: Renee McNeely, SVP- Director of Human Resources
  • Principal: Ms. Dianne Monroe, SVP-Loan Administration
  • Principal: Mr. Randy Morris, VP-BSA Offficer
  • Principal: Kim Mullane, Exec. Asst.
  • Principal: Mr. Mark Murray, AVP-IT Application Supp
  • Principal: Mr. David B. Norris, Executive Vice President
  • Principal: Chris Powell, AVP Operations
  • Principal: Connie Ratliff, EVP-Enterprise Rick Management
  • Principal: Mr. Jason Reep, VP-Special Assets
  • Principal: Judy Riske, VP - Teller Operations
  • Principal: Mrs. Cari Roach, SVP-Marketing Director
  • Principal: Mr. Steve R Rodriguez, SVP-Commercial Lending
  • Principal: Ms. Staci Scott, Bank - Lending
  • Principal: Ms. Stacie Smith, AVP - Training
  • Principal: Mr. Matthew Smith, VP-IT-E Banking Admin
  • Principal: Chancy Via, VP- Training Director
  • Principal: Erin Viermann, SVP-Commercial Lending
  • Principal: Mr. Gary L. Wells, President
  • Principal: Mr. J. Pat Hickman, Chairman & CEO
  • Mr. Eric Alexander, EVP-CFO
  • Mr. Mike Amos, President Borger
  • Ms. Carol Anders, VP-Consumer Lending
  • Ms. Monica Aragon, Mortgage Lender
  • MS Lourdes Aranda, Bank Officer-Operations
  • Ms Stacy Armstrong, Bank Officer-Branch Operations
  • Ms Eugenia Arndt, AVP-Branch Manager
  • Ms. Cassandra Ashford, VP-Operations
  • Mr. Anthony Atkins, AVP-IT Business Innovation
  • Mr. Travis Atwood, AVP-Commercial Lending
  • Ms. Misty Auwen, Bank Officer-CSR
  • Mr. John Baggs, Bank Officer-Sr Cr Analyst
  • Ms. Patricia Baker, Assistant Vice President
  • Mr. Eric Barbee, VP-Trust Officer
  • Mr. Brian Barrett, VP-IT Development
  • Ms. Ronda Bartlett, President - Canadian Branch
  • Mr. Cyan Batchelor, Wealth Management Officer
  • Ms. Ruth Beaty, Bank Officer-Lending Assistant
  • Ms. Mary Bjork, Bank Officer-Acct Ops SPV
  • Mr. Jared Blake, Bank Officer-Operations
  • Ms. Jennifer Bledsoe, VP-Regional Ops Mgr
  • Mr. Steve Bowen, President Soncy
  • Ms. Jimma Bradley, Bank Officer-Lending Assistant
  • Ms. Sandi Brandt, Wealth Management Officer
  • Ms. Ann Brown, Bank Officer-Teller
  • Mr. James Bryan, Senior Banking Officer
  • Ms. Alvia Calvert, President Dumas Office
  • Ms. Holly Cardenas, Senior Lead Loan Processor
  • Mr. Jeff Carlile, VP-Wealth Advisor
  • Mr. Cade Carpenter, AVP-Commercial Lending
  • Ms. Kayla Carpenter, SVP-Chief Of Staff
  • Mr. Andrew Cash, VP-Loan Administration
  • Mr. Jessie Castillo, AVP-IT Software Development
  • Mr. Chris Castle, VP-Commercial & SBA Lender
  • Ms. Teresa Chastain, VP - Loan Officer
  • Ms. Leslie Chisholm, VP - Operations
  • Ms. Lisa Clawson, President-DFW
  • Ms. Leah Cleavinger, Bank Officer-Lending Assistant
  • MR. Rian Clinton, VP-Treasury Management/Operations
  • Mr. Jack Conway, SVP-Consumer Lending
  • Ms. Donna Cooper, Mortgage Officer- Mortgage
  • Mr. Joseph Cowden, IT Officer - Core Development
  • Ms. Tanya Cowgill, VP-Treasury Management
  • Ms. Rhonda Cox, AVP
  • Mr. Doak Crabtree, President Stratford Office
  • Ms. Linda Crank, SVP-CRA & Fair Lending
  • M Lanny Crow, President
  • Ms. Jennifer Currie, AVP- Mgr
  • Mr. Ian Currie, VP-Risk Management
  • Mr. Matthew Dale, Bank Officer-Senior Credit Analyst
  • Ms. Mari Daniel, Bank Officer-Legal Assistant
  • Mr. Marvin Daniels, VP-Director of Security
  • Ms. Debbie Davis, AVP
  • Ms. Valerie De La Fuente, AVP-Branch Manager
  • Ms. Donna Donnell, Mortgage Loan Officer
  • Ms. Joann Dowling, AVP-Senior Credit Analyst
  • Mr. Joshua Duckworth, AVP-Goldstar Trust Mark
  • Mr. J.A. Eubank, President
  • Ms. Courtney Evans, SVP-Commercial Lending
  • Mr. Brent Falkenberg, Bank Officer-Credit Analyst
  • Ms. Denise Farmer, VP-Audit Manager
  • Mr. Roy Fuston, President
  • Mr. Ernest Gandy, President
  • Ms. Rachel Garman, Trust Officer - Precious
  • Mr. Colby Gatlin, AVP-Operations
  • Mr. Salvador Gonzalez, President
  • Mr. Robert Gottlich, President
  • MR. Orlando Granado, VP-Mortgage Operations
  • Ms. Sarah Green, Senior Lea Lending Service Supervisor
  • Mr. Bobby Gregg, Bank Officer -BSA
  • Ms. Ariel Gunn, Bank Officer-Lending Assistant
  • Ms. Erica Guzman, AVP-Lending Assistant/CSR
  • Mr. Mark Hanbury, AVP
  • Ms. Cindy Hanson, AVP-Mortgage Lender
  • Ms. Gladys Harper, AVP-Branch Manager
  • MR. Brandon Harrison, AVP-Commercial Lending
  • Ms. Kelsea Heiman, Trust Officer- Investor
  • Ms. Jody Hervey, Bank Officer-Lending Assistant
  • Ms. Christy Heuston, AVP
  • M Robbie Hilton, AVP-Branch Manager
  • Mr. Jo Hinds, BSAOfficer
  • Ms. Cheryl Hohertz, VP-Consumer Lending
  • Mr. Bret Holloway, VP
  • Mr. Jerry Holmes, President
  • Ms. Nicole Houle, VP-Loan Processor
  • Mr. Jay House, SVP-Commercial Lending
  • Mr. David Hutson, President
  • Ms. Tonya Ingram, Senior Lead Loan Document Analyst
  • Mr. Michael Jackson, SVP-Commercial Lending
  • Mr. Christopher Jamison, SVP-Commercial Lending
  • Mr. John Johnson, President, GST
  • Ms. Cheryl Johnson, VP-Branch Manager
  • Ms. Dana Johnson, AVP-Senior Credit Analyst
  • Mr. Richard Johnson, Bank Officer - Staff Auditor
  • Mr. David Jones, General Counsel
  • Mr. Roy Jones, SVP-Commercial Lending
  • Ms. Shelly Kearns, AVP-Branch Manager
  • Ms. Trisha Keener, AVP-Commercial Lending
  • Ms. Lisa Kirkwood, Bank Officer-Branch Manager
  • Mr. Chris Klemme, AVP-Senior Trust Officer
  • Mr. Kraig Knox, VP-IT-Project Management
  • Ms Gayle Koehn, Bank Officer-LA/CSR
  • Ms. Kira Kunkel, Bank Officer-Operations
  • Ms Sara Lackey, SVP-Commercial Lending
  • Ms. Carol Langford, VP-Lending Assistant
  • Ms. Daisy Leal Balderaz, VP-Goldstar Operations
  • Ms. Roxanne Lee, AVP-Compliance/CRA
  • Mr. Gregory Lewis, EVP-Senior Credit Officer
  • Mr. Bryan Limmer, SVP-Senior Trust Officer
  • M Kelly Lindley, SVP-Regional Operations
  • Mr. Scotty Lindley, President
  • Mr. Kelly Livingston, President
  • Mr. Hunter Lord, SVP-Commercial Lending
  • Ms. Debbie Loyless, Bank Officer-Branch Manager
  • Ms. Lauren Maclaskey, VP-Loan Review
  • Ms. Stephanie Martin, AVP-Treasury Management
  • Ms. Kim Mauldin, VP
  • Mr. Kyle Mauldin, AVP-Loan Review
  • Mr. Kenneth Maynard, SVP-Commercial Lending
  • Ms. Yu'Lan McAllister, Bank Officer - Teller
  • Ms Carla McCaslin, Trust Officer- New Business
  • Mr. Marty McClish, Trust Officer
  • Mr. David McCullough, SVP-IT Dept Manager
  • Mr. Willis McCutcheon, President, Plainview
  • Ms. Janet McKeehan, AVP-Administrative Assistant
  • Mr. Jarred McNeil, Bank Officer-Senior Credit Analyst
  • Mr. Walter Melear, AVP-IT Infrastructure
  • Ms. Kristin Mendez, VP-Mortgage Analyst
  • Mr. Joby Mills, SVP-Senior Trust Officer
  • Ms. Beverly Minyard, AVP-Lending Assistant
  • Ms. Patricia Mittelstet, AVP-Mortgage Lender
  • Mr. Michael Monroe, SVP-Commercial Lending
  • Mr. Michael W. Monroe, SVP-Commercial Lending
  • Ms. Lisa Morris, Bank Officer-Operations
  • Mr. John Morrison, Bank Officer-Lnd Proj Sp
  • Ms. Charlotte Mullican, AVP-Loan Servicing Specialist
  • Mr. Matt Murdy, Bank Officer- Digital Ma
  • Mr. Marco Navarro, VP-Commercial Lending
  • Ms. Donna Nelson, Bank Officer-Lending Assistant
  • Mr. Dennis Ortiz, VP-Commercial Lending
  • Leslie Otwell, AVP-Consumer Lending
  • Mr. Jeffrey Peatrowsky, SVP-Accounting/Finance
  • Ms. Wanda Perdue, VP - Compliance
  • Mr. Brad Petty, SVP-Commercial Lending
  • Mr. Geoffrey Phemister, VP-Commercial Lending
  • Ms. Yara Poole, Bank Officer-Lending Assistant
  • Mr. Max Price, Bank Officer-Branch Manager
  • Mr. Jeffrey Rademaekers, SVP-IT Business Systems
  • Mr. Kenneth Reaves, Bank Officer-Loan Review
  • Ms. Tammee Reeves, Bank Officer- LA/CSR
  • Mr. Mason Reinbold, Bank Officer-Treasury
  • Mr. Kevin Rider, VP-Trust Officer- Farm & Ranch
  • Mr. Nemecio Rodriquez, Bank Officer-Branch Ops
  • Ms. Guadalupe Rosales, VP-Trust Officer
  • Ms. Jocelyn Rosario, Bank Officer-Branch Operations
  • Mr. Anthony Sandoval, AVP-Commercial Lending
  • Ms. Rachel Sarine, AVP-Loan Documentation
  • Mr. David Schnierle, SVP-Excrow/Paying Agent
  • Ms. Heather Schrader, Mortage Officer - Processing
  • Mr. Steven Seabourn, SVP - Loan
  • Mr. Gary Sefton, VP-IT-Info Security & Risk Officer
  • Mr. David Seim, Chairman
  • Mr. Jeremy Self, Trust Officer- Project
  • Ms. Jolita Sells, VP-Regional Ops Mgr
  • Mr. Brady Shadid, President - Panhandle
  • Ms. Angela Shafer, VP-Loan Administration
  • Ms. Melissa Shillings, VP-Accounting
  • Ms. Judy K. Shipman, President
  • Mr. Mike Sluder, VP - Commercial
  • Mr. Peter Smith, SVP-Commercial Lending
  • Ms. Rebecca Smith, Bank Officer-Branch Operations
  • Ms. Crysta Stallwitz, Bank Officer-Credit Analyst
  • Ms. Sherry States, AVP-Regional Operations
  • Ms. Kimberly Stover, Bank Officer - Appraisal
  • Mr. Daniel Stuart, AVP-Compliance
  • Ms. Nancy Stukey, Bank Officer-Lending Assistant
  • Mr.. David Tarver, VP-Commercial Lending
  • Ms. Cathy Tate, Executive Assistant
  • Mr. Matthew Tavern, AVP-Commercial Lending
  • Mr. Benny Teafatiller, EVP-Senior Lending Officer
  • Mr. Edwin Teeter, VP-Branch Manager
  • Ms. Jessica Terrell, AVP-Commercial Lending
  • Ms. Christy Thomason, AVP-Consumer Lending
  • Ms. Kimberly Timmons, AVP-Loan Review Manager
  • Mr. Ryan Vance, Bank Officer-Senior Credit Analyst
  • Mr. Alan VanOngevalle, EVP-Other Financial Services
  • Mr. Eric Vigil, VP-Compliance
  • Ms. Missy Villarreal, SVP/Sr. Mortgage Lending
  • Ms. Alisa Villyard, VP-Senior Trust Administrator
  • Ms. Tamara Vogel, President
  • Mr. Johnny S. Watson, VP-Consumer Lending
  • Mr. Samuel Weaver, SVP-Commercial Lending
  • Mr. David Weiner, SVP-Bank Operations
  • Mr. Alan Welch, VP-Commercial Lending
  • Mr. Craig Wells, VP-Business Development
  • Ms. Kay West, Vice President
  • Mr. Todd Wetsel, Vice President - Trust in
  • Jackie Whatley, AVP-Lending Assistant/CSR
  • Mr. Kyle Whisman, SVP-Commercial Lending
  • Mr. Kenneth Williamson, Chief Operating Officer
  • Mandi Willis, VP-Regional Operations Manager
  • MS. Marci Willis, VP-Ln Admin-Quality
  • Ms. Michelle Willis, Mortage Officer-Closing
  • Mr. Jeffery Worley, SVP-GST Operations
  • Ms. Clara Wright, Trust Officer-Compliance
  • M Terri Wright, VP-Trust Officer
  • M Terry Wright, Senior Trust Officer

Business Category
  • Banks
  • Mortgage Brokers
  • Trust Companies

Alternate Business Names
  • Happy Bancshares, Inc.
  • Happy State Bank
  • GoldStar Trust Company
  • Sun Bank - Panhandle
  • Sun Bank - Sunray
  • Sun Bank - Dumas

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
620

BBB Accreditation

A BBB Accredited Business since 07/13/2004

BBB has determined that Happy State Bank & Trust Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. In its relationship with BBB:
    1. meet all applicable standards within this Code of Business Practices
    2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. complete the required application and pay all monetary obligations to BBB in a timely manner
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  2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
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  3. If selling products or providing services on Web sites or via other electronic means:
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    3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. Fulfill contracts signed and agreements reached.
  2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      1. is professional,
      2. addresses all of the issues raised by the complainant,
      3. includes appropriate evidence and documents supporting the business' position, and
      4. explains why any relief sought by the complainant cannot or should not be granted.
  2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
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  4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. what information they collect,
    2. with whom it is shared,
    3. how it can be corrected,
    4. how it is secured,
    5. how policy changes will be communicated, and;
    6. how to address concerns over misuse of personal data.
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    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
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An accredited business or organization agrees to:
  1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards) in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
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  • May request additional information
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After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards).

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Happy State Bank & Trust Company

Happy State Bank & Trust Company

BBB ACCREDITED SINCE 07/13/2004

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