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          Yoogi's Closet Inc has 1 locations, listed below.

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            Business ProfileforYoogi's Closet Inc

            Designer Apparel
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/26/2009

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Yoogi's Closet Inc offers online consignment shop that offers authenticated pre-owned luxury items, accessories, clothing, jewelry, and goods.

            Products & Services

            Online Sale of Authenticated Pre-Owned Luxury Items

            Business Details

            BBB File Opened:
            3/26/2009
            Years in Business:
            15
            Business Started:
            6/1/2008
            Business Incorporated:
            7/8/2008
            Accredited Since:
            6/26/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            18
            Alternate Business Name
            • Yoogi's Closet
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Simon Han, President
            • Ms. Eugenia Han, Principal
            Contact Information

            Principal

            • Mr. Simon Han, President
            • Ms. Eugenia Han, Principal

            Customer Contact

            • Mr. Simon Han, President
            Additional Contact Information

            Fax Numbers

            • (206) 577-5037
              Primary Fax

            Phone Numbers

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/21/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I sent my new bracelet ******* Co ( Quote # Y1480063 , tracking number 1Z8041AA0391820038 )which retail price is $24,400, Yoogis Closet quoted it at $11,000. It was so cheap, but based on my situation, I decided to sell it to them. But the nightmare has not yet begun. After I sent with their prepaid label it got stuck in transit for 10 days, they didn't even contact *** about the package, I contacted myself and asked why it was stuck, they said YOOGIS CLOSET should start investigating about lost package because they don't know where the package is located and I have no right to make a claim because the label is not mine! After I reported the problem to Yoogis Closet, they began an investigation and after 1 day they said that *** had damaged the package and Yogis Closet was not responsible for this ,but their policies says this-We offer free prepaid and insured Standard Ground shipping labels through *** for domestic orders. I called *** and said who will reimburse me for this loss, they again said that I have no right to claim it, they said that the package is insured and when Yoogis Closet files a claim, they will reimburse the cost of the item. I take all of this to Yoogis Closet and after trying so many times they agreed to file a claim and told me that in 3-4 business days *** will refund my money. But 1 hour passed and they emailed me that *** denied the claim and said there would be no refund. I don't know actually refunded *** to Yoogi's Closet or not , but I wasn't even offered a percentage of lose my expensive Item. I DID NOT RECEIVE EVEN 1 ***** FOR THE LOST AMOUNT OF $24.400.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jen R

            01/05/2023

            They give the lowest offers when you try to sell them your items; I cant even believe it. I offered them a few items that were brand new and were worth a lot of money and that were actually selling for a lot on the marketplace. Well, they offered me a couple of hundred dollars for each item. The offers were not reasonable and they were actually quite offensive. Honestly, youre better off selling your items yourself. Youll make double to triple more than what they wouldve offered you. Oh, and theyll go back and sell your items for wayyyy more than what they offered you. I get that its part of the business, but now youre just s******* people over at that rate.

            Yoogi's Closet Inc Response

            01/06/2023

            Hello ***,Thank you for your honest feedback. We are sorry to hear that you were disappointed with the quotes provided to you for your items. Due to current market conditions, we are experiencing volatility in the market prices for many pre-owned luxury items. This, along with a sharp rise in our inventory, has temporarily lowered our expected selling prices for many items that we buy and sell. Please note this is a temporary change and we expect to be able to increase our quoted estimates soon. If you do not wish to sell your items with us based on the quotes provided, you are always welcome to decline the quote; there is no obligation to sell.When consigning an item with us, our consignment fee is 30%, meaning you receive 70% of what the item sells for and we receive 30%. For direct purchase, the amount the seller receives can range between 50% - 60% of what we would sell the item for, depending on the item. This has always been our selling policy, which you can learn more about here: ****************************************************** If you have any further questions or concerns, please do not hesitate to contact us for further assistance. Our ****** Services team is available Monday - Friday from 8am-4pm PST by phone at ************, by email at ********************************* or by live chat. Thank you,****** Services, Yoogi's Closet

            Local BBB

            BBB Great West + Pacific

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