Alaska Chimney Sweep
18 years in business650 N Eckert St
Palmer, AK 99645-8653
Additional Phone Numbers
- (907) 830-3191
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BBB File Opened: 08/23/2005
Business Started: 11/24/1998
Type of EntitySole Proprietorship
- Ms. Cassie Jordan, Owner
- Chimney Cleaning
- On May 16, 2013, BBB attempted to send mail to Alaska Chimney Sweep at 18688 Amonson Rd, Chugiak, AK 99567; however the mail was returned to BBB as undeliverable on May 31, 2013. On May 31, 2013, BBB called the company at (907) 522-9959 and spoke ...
On May 16, 2013, BBB attempted to send mail to Alaska Chimney Sweep at 18688 Amonson Rd, Chugiak, AK 99567; however the mail was returned to BBB as undeliverable on May 31, 2013.
On May 31, 2013, BBB called the company at (907) 522-9959 and spoke with owner Cassie Jordan, who provided a mailing address of 650 N Eckert St, Palmer, AK 99645.
To ensure Alaska Chimney Sweep had an opportunity to review and respond to its complaints, on June 4, 2013, BBB resent four previously unanswered complaints to the new mailing address. However, no response was received; on November 11, 2013, the complaints again closed as unanswered.
On October 9, 2013, BBB issued a press release stating, "A Palmer-based chimney service company is accused of accepting down payments, not performing any work and ignoring requests for refunds." http://news.deltanewsweb.com/news/2013/10/09/chimney-sweep-wont-issue-refunds-leaves-customers-hearth-broken
On October 10, 2013, owner Cassie Jordan called BBB and alleged she never received the complaints in the mail. BBB confirmed the Eckert Street address is correct. Per Jordan's request, BBB resent the complaints via e-mail.
As of June 3, 2014, the company has not responded to the complaints.
Additionally, consumers have provided BBB with a copy of Alaska Chimney Sweep's contract. The only contact information on the contract is a phone number; no physical address or e-mail address is provided.