This Business Is Not BBB Accredited

Alaska Chimney Sweep

Alaska Chimney Sweep

(907) 522-9959

Alaska Chimney Sweep

18 years in business
650 N Eckert St
Palmer, AK 99645-8653
Additional Phone Numbers
  • (907) 830-3191
BBB File Opened: 08/23/2005
Business Started: 11/24/1998
Type of Entity
Sole Proprietorship
Business Management
  • Ms. Cassie Jordan, Owner
Business Category
  • Chimney Cleaning
Additional Information
  • On May 16, 2013, BBB attempted to send mail to Alaska Chimney Sweep at 18688 Amonson Rd, Chugiak, AK 99567; however the mail was returned to BBB as undeliverable on May 31, 2013. On May 31, 2013, BBB called the company at (907) 522-9959 and spoke ...
  • On May 16, 2013, BBB attempted to send mail to Alaska Chimney Sweep at 18688 Amonson Rd, Chugiak, AK 99567; however the mail was returned to BBB as undeliverable on May 31, 2013.

    On May 31, 2013, BBB called the company at (907) 522-9959 and spoke with owner Cassie Jordan, who provided a mailing address of 650 N Eckert St, Palmer, AK 99645.

    To ensure Alaska Chimney Sweep had an opportunity to review and respond to its complaints, on June 4, 2013, BBB resent four previously unanswered complaints to the new mailing address. However, no response was received; on November 11, 2013, the complaints again closed as unanswered.

    On October 9, 2013, BBB issued a press release stating, "A Palmer-based chimney service company is accused of accepting down payments, not performing any work and ignoring requests for refunds." http://news.deltanewsweb.com/news/2013/10/09/chimney-sweep-wont-issue-refunds-leaves-customers-hearth-broken

    On October 10, 2013, owner Cassie Jordan called BBB and alleged she never received the complaints in the mail. BBB confirmed the Eckert Street address is correct. Per Jordan's request, BBB resent the complaints via e-mail.

    As of June 3, 2014, the company has not responded to the complaints.

    Additionally, consumers have provided BBB with a copy of Alaska Chimney Sweep's contract. The only contact information on the contract is a phone number; no physical address or e-mail address is provided.

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

A+

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Alaska Chimney Sweep

THIS BUSINESS IS NOT BBB ACCREDITED

Alaska Chimney Sweep

Customer Review Rating:

50%
50%
This business has no complaints filed

Composite Score: