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          Anchorage Chrysler Dodge Center has 1 locations, listed below.

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            Business ProfileforAnchorage Chrysler Dodge Center

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/28/1993

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Anchorage Chrysler Dodge Center offers auto sales.

            Products & Services

            Car Dealers

            Business Details

            BBB File Opened:
            2/16/1997
            Years in Business:
            60
            Business Started:
            10/10/1963
            Business Incorporated:
            10/10/1969
            Accredited Since:
            4/28/1993
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Anchorage Dodge Center Inc
            Hours of Operation

            Primary

            M:
            8:30 AM - 9:00 PM
            T:
            8:30 AM - 9:00 PM
            W:
            8:30 AM - 9:00 PM
            Th:
            8:30 AM - 9:00 PM
            F:
            8:30 AM - 9:00 PM
            Sa:
            9:00 AM - 9:00 PM
            Su:
            10:00 AM - 8:00 PM
            Business Management
            • Mr. Corey Meyers, General Manager
            Contact Information

            Customer Contact

            • Mr. Corey Meyers, General Manager
            Additional Contact Information

            Fax Numbers

            • (907) 276-4191
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I am the owner of a 2022 Ram 2500 Laramie with the 6.7L Diesel engine and 68RFE Transmission with ****** miles on the odometer. The vehicle is still under the powertrain warranty for a few years, and is completely unmodified/bone stock. In early August of 2023 the vehicle began showing symptoms of transmission failure, ie. would not move forward or in reverse when the engine was revved in gear. I spoke with Anchorage Chrysler's service department and they said to have it towed in and they would look at it, however it would take approx. 3 weeks before their tech could get to it. About 3 weeks later I was informed it was catastrophic transmission failure and that they started the warranty claim on my behalf. Then started my issues with this business. In the following few weeks, I would check in with the Service Advisor about once every 2 weeks, where he informed me that Chrysler was requiring additional info before they would approve the claim (typically pics of the emission system), with final approval of the claim occurring in late October or early November. Once approval was granted, I asked for a timeline of when the repairs would be completed and was told they were waiting on Parts, but as soon as they arrived they would complete the repair. When asked for a timeline on parts in late November they told me "the hoses are in stock, the transmission is scheduled to arrive the first week of December, and the transmission cooler is scheduled to arrive in the second week of December". When I physically visited the service department in early december I was told the transmission was there, however the cooler would not arrive until mid January. A week later a voicemail was left on my phone saying the cooler should arrive "any day", however a follow-up with the service department resulted in them changing their dates yet again. Now their current response is "we're waiting on the manufacturer to make and ship more". This situation is entirely unacceptable.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Richard W

            1 star

            12/14/2023

            there is not enough space to type out my entire story. I bought a 2021 ram **** from another dealer. I brought it to Anchorage Chrysler dodge for recalls and warranty work, as well as an alignment and a tire change. in the process they have lied to me numerous times, they are nearly impossible to get ahold of. I have had ******************* the director promise to call me back numerous times and not, i have had ******************** tell me he would call me back and not, i have had ***** (service manager) tell me he is going to call me back numerous times and did not, i have had ********************* tell me he is going to call me back and has not. i made appointments for recalls and they did not have parts come the day of the appointment. I have had them do half of a recall and then release the vehicle to me and then the check engine light immediately comes on. then they dont order the parts immediately and make me jump through the hoops of calling mopar. i needed warranty work for the rear end of my truck and they have now had my truck for nearly 2 months. they say they ordered parts from a dealer on November 27th and depending on who talk to arrived somewhere between 12/11 and 12/14. i have a had a couple loaners from them. they gave me jeep to replace my 1 ton pickup. i needed to move y boat so they put me in a 2007 ram **** regular cab. i got rear ended immediately in it. **** had no concern for anything, including my 4 year old, except the rental vehicle. i called immediately after the accident and they did not call me back until almost a week later. in summary, these people have the worst communication in the industry, they lie to you, they have no customer service.

            Local BBB

            BBB Great West + Pacific

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