This Business Is Not BBB Accredited

Brain Host, LLC

Brain Host, LLC

(800) 311-9418

Brain Host, LLC

7 years in business
Unknown Address
Brunswick, OH 44212
Fax Numbers
  • (330) 666-2521
Additional Email Addresses
  • support@brainhost.com
BBB File Opened: 03/03/2011
Business Started: 08/20/2010
Business Started Locally: 08/20/2010
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Corey Hammond, COO
Business Category
  • Web Hosting
Additional Information
  • The address for this company 3660 Center Rd, Suite 363 Brunswick, OH 44212-3620 is UPS Store.
  • The address for this company 3660 Center Rd, Suite 363 Brunswick, OH 44212-3620 is UPS Store.
  • According to information in BBB files, Mr. Mark Jenney and Mr. Vincent Fisher are also identified as principals of NSA Technologies. A separate report is available for that company. Click Here: http://www.bbb.org/akron/business-reviews/work-at-home-companies/nsa-technologies-in-akron-oh-143348871?language=1





Service Area
world-wide
Alternate Business Names
  • Brain Host
  • BrainHost.com
Refund & Exchange Policy: 
We offer you a 30 Day Money-Back Guarantee on all shared hosting plans. If you cancel your account we will provide you with a full refund for the remainder of your term, excluding any setup fees that were charged when you signed up, and excluding domain registration fees. (Even if you received your domain for free through one of our promotional plans.)

You will not receive a refund for the domain purchase charge.

The domain registration fee we incur on each domain registration depends on the kind of domain. All refunds are subject to a registration fee charge, but you will own the domain name afterwards. The only way to cancel your account is by calling our billing team at 1-800-311-9418. NOTE: If you sign up in GBP pounds sterling then domain registration charge we incur is the USD equivalent of that amount.

The following services and account upgrades are non-refundable: activated traffic package upgrade.

In addition, we do not offer refunds on dedicated server plans as they are month to month and there are no contracts involved.

Brain Host also reserves the right to cancel your account with 72 hours notice should an event occur in which proper evidence exists that a customer was exceptionally rude or vulgar in communications with our staff.

F

Overview

Brain Host is an industry leading web hosting company. We provide fast, secure servers, load-balancing technology, and a 99.9% network uptime guarantee. Our support staff is available 24/7 via telephone, email, support ticket, and Live Chat

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Brain Host, LLC include:

  • Failure to respond to 32 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Brain Host, LLC

This Business Is Not BBB Accredited

Brain Host, LLC

Customer Review Rating:

100%

Composite Score: