Business ProfileforKHM Consulting, Inc.

On July 16th, 2022 we were invited to attend ******* ******** wedding on February 23, 2023. ******* advise my husband and me to book our cruise trip reservations with this travel agency company name E&M FUN TRAVEL operating by **** ****** and ******** ******- ******* on July 19th, 2022 we were told by this travel agency that we can only book through them instead of Carnival cruise. We were extremely confused as to why we couldn’t book our trip directly through the carnival. ******** inform us that it was because we will get a better rate through them instead of the carnival so we ask how we make our first payment she mentioned we had to give our card information over the phone which we did. We were worried about this because we never had to give our bank card information over the phone and after we have given it to them on July 19th, 2022. On July 20th we received a booking confirmation from **** ****** and ******** ******. On October 18th, 2022 we received a reservation but the invoice stated that our payment was paid on October 18th, 2022. After we paid a total of $430 including the carnival insurance after we paid we were advised by them that we could cancel anytime before December 10th with no charge. I ******** ***** and on the behalf of my husband requested a full refund when I realize my birth certificate will not arrive promptly. My husband and I immediately contacted E&M FUN TRAVEL to inform them we need to cancel the reservation through the carnival cruise on October 27th, 2022 and **** ****** replied you may have to cancel and rebook once I receive the proper documentation. After speaking with my husband we decided it was the best decision to do was to go and cancel it. **** brook delay the cancellation once we advised her to do so after learning it wasn’t canceled and after speaking with Vital records they advised us that we could have it another way to receive the documentation in a much faster manner.