Business ProfileforNortheast Ohio Eye Surgeons, Inc.

On 5/26/23 I had a routine vision check performed at NEO Eye Surgeons. The doctor was great and there ended up a mistake on the billing, whereby, as I was checking out they asked for a co-pay to bill my ****************** I stood my ground and said there must be a mistake, since it was a routine visit to be billed to my Vision insurance. After a short conversation with the Doctor assistant and the office manager, I was assured the billing code would be corrected as a basic vision visit. A month later I got a bill for an even larger amount than requested the day of service, and found it was still billed to my ****************** I called the 3rd party billing company that day, and they told me they would contact the office about it. Now nearly 90 days later, I am still getting that same bill. I called the billing department again, with no resolution. I want this transaction billed appropriately as a routine vision check claim and not a medical claim. I've decided to post on the BBB because getting through their billing process has proved a waste of time and I am not spending any more of my time on their mistake.