Business ProfileforAssociated Property Management, LLC

This complaint is specifically for the developer (******** ********) and management company (Associated Property Management) since the HOA is currently under their control for the ******* ** ******* ***** community. The summer of 2023 was the first time our family was able to enjoy the community pool and one of the main reasons we chose this community over others in the area. However, the pristine, majestic pictures portrayed on the **** ***** website for the marketing of this community are a facade and false advertising. The opening of this pool over Memorial Day weekend of 2023 was anything but, and quite frankly, disappointing. The issues were communicated to the management company from day 1 and continued throughout the summer by myself and many other residents. Issues include: 1. Dozens of children that came out of the pool with bloody feet (including my daughter and 2 nephews) when it was opened due to sharp debris in the pool that was never cleaned before opening. 2. Entire pool perimeter is falling apart. There is a gap between the cement deck and the wall of the pool. You can see the plastic around the entire edge underneath the deck and also why the tiles are falling off. 3. Pool opened dirty and debris could be seen around the edges and accumulating on the entry steps. 4. Pool opened with multiple tiles missing or broken around perimeter of the pool. 5. Pool opened with a column broken outside of the pool gate and remained like this for entire season. 6. Pool opened with a broken emergency phone. 7. Pool opened with filthy bathrooms. 8. A cheap keypad was placed on the gate along with some plexiglass to keep people from reaching through to unlock the gate from the inside. Within weeks, it was cracked and broken. Community residents were gaslit all summer by the management company and developer who gave us timeframes for the completion of work. The pool was closed for the season after Labor Day and none of the above issues were ever addressed.