Customer ReviewsforGreat Lakes Hyundai, Inc.

Terrble. **** ******* in the service department has lost all our business. They over inflated the estimate by so much, I called 2 other hyundai dealers for parts, this was he quoted me just for parts 1083.44 - the other dealers - 356.14!! He hung up on me, was rude and scared our customer, and would not call me back, my customer had to call me from the dealership. Would not give her her keys. Never again. All our business will be taken elsewhere.

This review is from a local small used vehicle dealer and not the customer that owns the vehicle. The owner of this business that filed this review is upset because we diagnosed their customer vehicle, quoted the necessary parts and labor to repair and the business owner appeared as if they sold the customer a defective vehicle. The business owner also accused our service consultant of knowing the vehicle owner and that were trying to make their company look bad. This is not the case, we do not know the vehicle owner on a personal level and we were very upset of such accusations. This is unacceptable and we ask them to leave, not fixing the customers vehicle as they felt they could make the repairs cheaper somewhere else. We diagnosed the vehicle, quoted the parts and labor to make such repairs, if they would like to take it for a second opinion or have means of repairing this vehicle in a less "expensive" manner they that is their right. 

RE: Hyundai 2022 TUSON I purchased my Hyundai Tuson in September of 2022. The reason for my frustration is this is my wife’s car which she uses for work. She travels the state of Ohio and uses the GPS system several time a week. She also uses the Hands-Free Phone System, since it is illegal to use a cell phone when driving a car in Ohio. In April I started to notice that my entertainment center had a problem. I called my local dealer Greatlakes Hyundai for an appointment. I called in late April to make an appointment, but they told me I couldn’t get in until June 12th. I contacted them again the first week of May to see if I could get in, and they told me they would call me if they had a cancellation. I then called the Sales manager on May 3rd, and they called me on May 9th with an opening. They took my car in to service it and check out my entertainment system. They told me that the Amplifier was bad, and that they would order the part. I asked how long before the part would be in, they told me that it was on back order and would take at least 30 days. ****** *****, salesman worked to see what he could do. I also talked to his sales manager **** to see what we could do. They told me their hands were tied and they could do nothing except sell me a new car, increase my payments and put a large amount down. I contacted Customer Service, and they started a case on my vehicle. I have had 3 case managers. The latest is ******* . On 7/26 I called CS talked to *******, still no update. On Aug 3rd I called the dealership to get an update. ***** *****, checked with service and found out the part had arrived in Dallas, but still no ETA to dealership. it arrived on Aug 7 and no one called to set up an appointment. I had to call the Sales Manager **** to get service to set an appointment. Its Been 4 months! All i want is to be compensated fro my aggervation and inconvience.

We completely understand the customers frustration with the length of time the part was backorder. Now more than ever it is common to have parts on backorder from manufactures for long period of time, especially on model year vehicle under 2 years old. We were well aware of the Mr. ****** vehicle and worked with Hyundai through out this backorder time to expediate the process of getting a repair part. While we understand the frustration, Great Lakes Hyundai is only a dealer that has ZERO control over when parts arrive from Hyundai on normal or backorder status. We are at the mercy of Hyundai/Mobis and when they are able to complete the order. We advise the customer to contact Hyundai Motor America with his concerns and seek reimbursement through them for the delay as they are responsible for the 4 month delay. In understanding the customers dissatisfaction Great Lakes Hyundai would offer to reimburse one month car payment on the customers vehicle as a goodwill gesture, further compensation would have to be taken up with Hyundai Consumer Affairs department, reachable at **************