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Find a Location

Crestmont Hyundai has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCrestmont Hyundai

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/21/2012

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2961 Center Rd, Brunswick, OH 44212-2355
    BBB File Opened:
    11/13/2007
    Years in Business:
    19
    Business Started:
    3/29/2005
    Business Started Locally:
    3/29/2005
    Business Incorporated:
    3/29/2005
    Accredited Since:
    9/21/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Crestmont Hyundai, LLC.
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Alex Park, Owner
    • Mr. Todd Archer, General Manager
    • Mr. Chris Boger, General Manager
    Contact Information

    Principal

    • Mr. Alex Park, Owner
    • Mr. Todd Archer, General Manager

    Customer Contact

    • Mr. Chris Boger, General Manager
    Additional Contact Information

    Fax Numbers

    • (330) 460-7208
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I purchased a 2024 Hyundai ELANTRA that was MISREPRESENTED on March 7, 2024. The car was misrepresented in the way that I was told it would have front end collision warning and would tell me if I was traveling too close to a vehicle. (The SAME WAY, my partners Hyundi Palisade does) Prior to this purchase, I Rear-ended another vehicle and felt that this feature was an absolute MUST in the purchase of a new vehicle. When going to CRESMONT Hyundai, I was going to look at a specific car. It was white. I KNEW it had all the features in its 'convenience' package that I wanted. Several hours later that day, after being at their dealership, I had casually mentioned that I liked their dark gray color better. The sales person, ****, said the only difference between the two is a sunroof. **** asked me if I cared if I had a sunroof. I told her I did not. She told me that was the ONLY difference between the two cars and I should get the grey one if I liked that color better. I specifically asked if the feature that l was looking for ALSO was in the grey car. She said "yes, absolutely", I in turn, along with my partner, confirmed AGAIN with her that the feature that I needed was the same feature that was in the Hyundi Palisade we also purchased. She again confirmed that this feature and warning system was in fact there. NEEDLESS TO SAY, IT DOES NOT ON MY VEHICLE. I was told for two weeks, and SEVERAL more trips to their dealership, that this feature IS there. IT DOES NOT EXSIST IN MY VEHICLE. On Thursday, March 21st, 2024, I went BACK to the dealer with money to purchase the car I wanted and gave them a chance to rectify the WHOLE experience and they came back telling me I would have to pay $5,000 EXTRA because in the sales manager ******** words "Well *****, that's how it works" as he so smugly said while eating his orange. I can not believe the runaround this dealer gave with me and how UNHELPFUL they were one they got my signature and my $6,000 cash down payment!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chris G.

    1 star

    05/19/2022

    Worst dealership and customer service I've ever experienced. I recently purchased a 2019 ***** CX-5 with ****** miles on it. Upon taking it for a test drive we heard some grinding noises with the brakes. I didn't think much of it at first since the petal felt fine and the noise went away after driving for a bit. We decided to get the car and on the way home we noticed it would shake when breaking at higher speeds. I immediately called the salesperson back and told her what was going on. She said no worries and she would report it to the service department and they would call me back to set up an appointment. They ended up calling me back and we set up an appointment to get it looked at. At this point I was relieved because I was under the impression the dealership was going to do what was right and fix the brakes for free. Not only did they not offer to fix them for free. They basically tried telling me it was my fault the brakes were in that condition because I drive it while waiting for my appointment to get it looked at. I've never dealt with such poor customer service and will never take my business there again or recommend them to anybody. I hope this dealership goes out of business.

    Crestmont Hyundai Response

    05/19/2022

    We are sorry that you had a poor experience here. That is very unusual for this dealership, our goal is to provide the best customer experience possible every time. As we discussed when you were here we would love the opportunity to change your opinion. We started by having one of our technician inspect your vehicle while you were here. Our technician found that the brakes were still good but they are wearing unevenly. Even though we agreed the dealership had done nothing wrong we felt we compelled to do something to go above and beyond for you to change your opinion of us. We offered to give you a 50% discount toward a brake job at that time. You chose to decline our offer. We then decided to go a step further and offered to give you a 50% discount on the brakes for when you decide to replace them in the future. Again you declined. We know that you said you would change your brakes yourself.in the future but we would still like the opportunity to improve your opinion of us. If you would like to take advantage of our 50% discount please reach out to us and we will happily assist you.

    Local BBB

    BBB of Akron

    BBB Reports On

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