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      Country
          Country

          Find a Location

          Brunswick Auto Mart, Inc. has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Brunswick Auto Mart, Inc.

              3031 Center Rd Brunswick, OH 44212-6500

              BBB Accredited Business
            • Brunswick Auto Mart, Inc.

              3015 Center Rd Brunswick Mazda Brunswick, OH 44212-3899

            • Brunswick Auto Mart, Inc.

              3041 Center Rd Brunswick, OH 44212-6500

            • Brunswick Auto Mart, Inc.

              2992 Center Rd Brunswick, OH 44212-2334

            • Brunswick Auto Mart, Inc.

              1420 Industrial Pkwy Brunswick, OH 44212-2348

            Business ProfileforBrunswick Auto Mart, Inc.

            New Car Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.44/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            30 complaints closed in last 3 years

            9 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/17/1991

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            New Car Dealership provides Sales, Service, and Parts for Chrysler, Jeep, Dodge, Ram, Toyota, Subaru, Volkswagen, and Mazda vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Brunswick Auto Mart, Inc. has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Brunswick Auto Mart, Inc.

                3031 Center Rd Brunswick, OH 44212-6500

                BBB Accredited Business
              • Brunswick Auto Mart, Inc.

                3015 Center Rd Brunswick Mazda Brunswick, OH 44212-3899

              • Brunswick Auto Mart, Inc.

                3041 Center Rd Brunswick, OH 44212-6500

              • Brunswick Auto Mart, Inc.

                2992 Center Rd Brunswick, OH 44212-2334

              • Brunswick Auto Mart, Inc.

                1420 Industrial Pkwy Brunswick, OH 44212-2348

              BBB File Opened:
              9/27/2004
              Years in Business:
              33
              Business Started:
              11/9/1990
              Business Started Locally:
              11/9/1990
              Business Incorporated:
              8/1/1990
              Accredited Since:
              1/17/1991
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • BAMWholesaleParts.com
              • Brunswick VW Mazda
              • Brunswick Mazda
              • Brunswick Subaru
              Related Businesses
              Hours of Operation

              Primary

              M:
              9:00 AM - 9:00 PM
              T:
              9:00 AM - 6:00 PM
              W:
              9:00 AM - 6:00 PM
              Th:
              9:00 AM - 9:00 PM
              F:
              9:00 AM - 6:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Mr. Charlie Dodds, General Manager
              • Mr. Gary Panteck, President/Treasurer
              • Mr. Geoff Panteck, Vice President
              • Mr. Bryan Panteck, Vice President
              • Mr. Andy Ganda, General Sales Manager
              Contact Information

              Principal

              • Mr. Charlie Dodds, General Manager

              Customer Contact

              • Mr. Charlie Dodds, General Manager
              Additional Contact Information

              Fax Numbers

              • (330) 225-5426
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              30 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/14/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              Multiple visits to Brunswick Toyota to resolve various issues. Dates below: 8.24 Troubleshoot flat tire with screw after driving on spare. Left car overnight. Successfully plugged tire, balanced, rotated, hub cap & 4 valve stems replaced $793.27. 9.1 Hood paint protection film (PPF) peeling. Advisor *** took pictures and promised update within a week after submitting claim to **********. None provided until I called myself, and provided 9.20 text "I still have no received approval for the cover on your car yet. At this time, it still shows pending." 9.28 Plug in tire failing. Advisor ***** quoted over $500 plus tax for 1 tire & alignment. Not comfortable with just 1 - requested new quote for 4. Asked about PPF, "pending" response. Provided ********** contact info; **** from ********** stated no claim history! Purchased new set of tires from other retailer $1053.67 after paying for new stems, plug, balance, rotation on 8.25. 10.4 Manager **** stated only able to discount alignment to $70.41 after requesting partial refund due to inconvenience. Advised I should go back to other retailer to demand metal valve stems put back on even though my car was never equipped with them! Also stated Toyota approved PPF repair but waiting for ********** claim. 10.6 Denied PPF claim. *** email response only "DENINED." Discovered claim never sent until 9.30 after all "pending" updates. No telephone call/apology/explanation/resolution. Toyota Brand Engagement case created. 10.9 Received call from ***** who would "gather info from *** and **** and get back to me." Still have not heard back. 10.27 Second case created due to lack of Brunswick Toyota follow-up. Advocate ***** got hung up on while trying to reach local Solutions Manager/*****. 11.7 Brand Engagement Specialist *** still unable to reach Brunswick Toyota for resolution steps and still do not know how to fix PPF! I do not want to discontinue Brunswick Toyota relationship, but I may have to after exhausting all other options...
              Read More

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael H

              1 star

              03/22/2024

              I took my car in for repairs, they ordered the parts but when I went in they told me they decided they were not going to fix my car. They claimed the car was too old, which it is not. I didn't do anything wrong for them to decide not to fix my car. They would not give me a good reason. The customer service was also very poor.

              Local BBB

              BBB of Akron

              BBB Reports On

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