Business ProfileforKrupp Moving and Storage, LLC

We would highly recommend NOT using Krupp Moving and Storage. We are very disappointed in how everything has transpired. We moved from Ohio to Illinois. We selected Krupp and then met with their representative and discussed our concerns. We pointed out all the items that needed extra care. We were told to inform the movers the day of the move. The insurance company called to have us secure insurance for the move 2 hours before the move. We took out the appropriate amount of insurance necessary. Due to Krupp's costly storage over 8 ½ months, we certainly anticipated a much smoother, professional, and caring move in July of 2022. The one driver showed me the broken leg from the TV stand. He said he would fix it when he returned the following week. He did not. He advised me to claim it. He also informed me that the 5’ round Italian Marble table top was destroyed. He said it was the last thing put into one of the vaults for storage and when the vault was opened, someone wasn’t paying attention and the marble table top fell out and was shattered. Again, claim it. I contacted Krupp and spoke to **** to air our frustrations who said he would have the lady from the claims company send me the paperwork which I received July 28, 2022. I continued to unpack and make notes of damages I found along the way. What I found was highly inexcusable. I sent 65 emails and a spreadsheet with details April 20 & 21, 2023 noting $13,000 of damages. We finally received an email on October 20, 2023, from ****** at Moving Claims Services reimbursing us for $0.00! Therefore, the logical question arises, “What good did it do to purchase VERY expensive insurance?” We are very disappointed in Krupp Moving and Storage, as well as Moving Claims Service. Our only option is to file a law suit. We have written this review to save other movers from the huge disappointment, grief, and expense that we have been put through to no avail. We would NEVER recommend KRUPP MOVING AND STORAGE to anyone.